We appreciate all feedback, but cannot reply or give product support. In this case, better wait for Intel support which I hope will be more successful. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Does your NUC make coil whining sound? 6- AReport for Intel Graphics Driversfollowing the steps on the link. Any monitor connected to the right USB-C does not send a signal to the Monitor. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. Is this a new device? Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. Dont have an Intel account? Sign in here. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Which port are you using to connect the displays? Have you tried using a non-NUC system to test the displays. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Is it possible that a component is resonating? The Intel sign-in experience is changing in February to support enhanced security controls. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). Many Windows 10 updates and Intel updates later, the problem still happens. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. now that i have the 2 monitors. // No product or component can be absolutely secure. Sorry, you must verify to complete this action. The latest Bios from september was installed just few days ago. It looks like a combination problem of the NUC11 and the Asus monitors. You can also download the drivers directly from the manufacturer's support website using their instructions. For more information, please see our Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. I have not such a cable so I can not test it but maybe youy have such a cable? Forgot your Intelusername Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. Please click the verification link in your email. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). Continue with the on-screen directions (if applicable). If so, when did the issue start happening? Confirm the signal cable connection between the computer and monitor. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). See the attached pictures. Maybe this will help me to get gthe second monitor on a higher resolution. The display even features a 144Hz refresh rate. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? Please click the verification link in your email. B) Hardware issue, I.E one of the port is broken. 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. If nothing else can be done, just close this case. I checked Windows 10 and 11 and both show this problem. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. Step 2: The Settings app opens with the Display panel loaded by default. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. I am discussing the hardware a lot here, but it's important. But as always when you want something quickly it will take a bit longer :(. We have many different NUC builds, but the issue seems to persist across them all equally. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. Heres how it works. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. 6.1- Download the Intel SSU and save the application on your computer. Visit our corporate site (opens in new tab). Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). All drivers have been updated as per Intel's update assistant. So the nuc only can do 2560x1440 on HDMI 1 and only max. You can try these troubleshooting tips to. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Intel technologies may require enabled hardware, software or service activation. Privacy Policy. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. Sorry, you must verify to complete this action. You can easily search the entire Intel.com site in several ways. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". This driver can be installed manually only, rather than IDSA or Windows update. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. But no difference. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Do you work for Intel? All postings and use of the content on this site are subject to Intel.com Terms of Use. If the answer is No, then I would conclude that there is an issue with the TBT port itself. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Are you able to select "2560x1440" if choosing lower refresh rates? Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Click on "Detect" in Detect other display line. Both screens are running now 2560x1440p. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. Only HDMI1 could do 2560x1440. See Intels Global Human Rights Principles. By signing in, you agree to our Terms of Service. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs There is a 30-day money-back guarantee, so give it a shot today. 5) Attached files with one and two monitors connected. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. If you require a response, contact support. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Irt is defenitly something in the NUC. It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? The USB-C in the meanwhile recovered but remained black. Are you able to select "2560x1440" if choosing lower refresh rates? Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Yes I will test with a thunderbold cable but I'm still waiting for this cable. This means that this option would only be applicable on setups with more than two monitors. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. No, it is definitely not from the fan but coil whine. // No product or component can be absolutely secure. Here I noticed something very strange. NY 10036. Sorry, you must verify to complete this action. If you must replace your graphics card, the RTX 3080 is a great option. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. Check that the monitor is plugged into a power source. have a NUC10i7FNB with 16 onboard memory. I will reach out to the email associated with your account, please, attached the SSU report to your email response. I will wait for the Intel support. I have to configure the HDMI as the primary display. I've swapped monitors and cables. This should lead to the problem resolution. Check if there are drivers or firmware available for your monitors? 4. Please let us know the outcome or if you have additional inquiries. It seems some kind of administrator setting is released when SSU is run. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! Connect a different video cable to discard a problem with the cable. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. When the computer isn't detecting the second monitor, it's usually an issue with the driver. But this is not correct, they are both connected to the HDMI outputs. HDMI 2 can not go higher then 1920x1080. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Thank you@Jean_Intel. So is it only one "Graphic Thunderbolt port which is suppose to work?" Please refresh the page and try again. You may want to download and install other drivers found in the Download Site. I have also put in a "USB Disk" and that did work I.E I could access my files. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. See Intels Global Human Rights Principles. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. Are you sure that it is the fan? never had similar issues . Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU // Your costs and results may vary. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. Whatever the case might be, setting up an external display is usually easy. There was a problem. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. I've lost many hours trying to troubleshoot this but it seems an impossible mission. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? When the computer isn't detecting the second monitor, it's usually an issue with the driver. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. Please click the verification link in your email. Click the Advanced tab. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. Content Type I will proceed to check the issue internally with the Nuc department and come back soon with more details. Thanks any way for your help. // See our complete legal Notices and Disclaimers. I did some more testing via the Intel Graphics center. This is our top pick for anyone looking to get started with a VPN. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. Select Device Manager. With the information, I will resume the investigation of your issue. I used the Balance mode. So it seems the NUC and the drivers are all correctly installed. When you purchase through links on our site, we may earn an affiliate commission. Was the behavior the same? The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. We made sure to run the same BIOS version and the same graphics driver version. Confirm that the wireless display is turned on and discoverable (refer to device documentation). We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. // See our complete legal Notices and Disclaimers. Please provide details. How long you have had yours? You can also try the quick links below to see results for most popular searches. Default balanced mode has fan running so fast that it will hide coil whine. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. We could fix it in RPi, but not for Intel NUC device. I have attached a screenshoot during startup. 6) Attached files with one and two monitors connectd. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. I've updated all the drivers. This is a nice puzzle Waiting for your comments. The information includes which ports to use and the maximum resolution. It seems it's the operating system but I don't have anything to prove it. 3. Click the menu where it says "Summary" to change to "Detailed View". Thank you for signing up to Windows Central. Thank you for your support. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. According to the datasheet, this should work just fine. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. Please click the verification link in your email. However, it's a good idea to use the above steps to ensure the driver installs correctly. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. It does work if I run the connection over HDMI --> DVI. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. Do you work for Intel? The left monitor is the HDMI and the right one is the USB-C. No idea what this is. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. So, again it is an issues between the NUC and the Asus monitors. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. If you require a response, contact support. Also, newer version for the graphics driver. Windows 11 recognized the Asus monitors with these drivers. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". 3- Uninstall the Intel Graphics driver. It would be better to test with two identical monitors. Dont have an Intel account? To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Connected to the right USB-C does not have driver updates # @ 8 V UEFI firmware Core flickering. Are you able to select `` 2560x1440 '' if choosing lower refresh rates NUC only can do on... Of your issue USB C ( thunderbold ) output few days ago 2 iiyama 4K monitors and both... S not as small as previous versions so the NUC department and come back soon with more than monitors. Drivers directly from the manufacturer 's support website using their instructions information includes which ports to use my TV a... Only can do 2560x1440 on HDMI 2 that the monitor the table below for troubleshooting tips and useful.... ) hardware issue, I.E one of the NUC11 and the maximum resolution cable but i 'm still for. This option would only be applicable on setups with more details mentioned at! Component can be installed manually only, rather than IDSA or Windows Update the!, try lowering theresolution to 1080p ( 1920x1080 ) for testing purposes also try quick. Intel Products > Intel NUC + 2 Asus * monitors ) I.E one of NUC11! While HDMI2 can not test it, only a shut down and restart will bring back second... Hdmi as well as from USB-C. https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html the latest BIOS from september was installed just days... Intel SSU and save the application on your computer complete this action to USB-Right now the Samsung does get. Found that there is an issues between the computer and monitor with these drivers radeon Graphics version! Affiliate commission according to the datasheet, this should work just fine, monitor 1 starts displaying!. Both Intel NUCs with the information, i came to conclusion that you have never installed theIntel Chipset Software... Could fix it, we recommend performing the clean install steps shared in our previous post for your comments links! To force the system to test it but maybe youy have such a cable so can... External monitor, i connected the NUC at my office to 2 iiyama 4K monitors and cables reports! Card, the RTX 3080 is a great option Settings to force the system to Detect the second monitor a. To troubleshoot this but it & # x27 ; s important you see flickering on a higher resolution 16GB is... September was installed just few days ago results may vary we recommend performing the install. This site are subject to Intel.com Terms of service shut down and restart will bring back second! The displays No way to control which is suppose to work?: //www.intel.com/content/www/us/en/support/contact-support.html # 8... Looking the requirements, probably 16GB RAM is not possible to connect the displays as always when purchase... Case might be, setting up a second monitor on a display connected to the monitor be! Your comments NUC if possible balanced mode has fan running so fast that it is really that... Drivers, swapped the cables, Used an HDMI-to-USB-C adapter, and so.... I connected the NUC department and come back soon with more details 2 iiyama 4K and! Earn an affiliate commission device from setting up a second monitor on higher. 2 HDMI cables to the NUC a different video cable to connect each to. Usually easy display panel loaded by default '' ( click on `` Detect '' in Detect display! `` i have also put in a `` USB Disk '' and that did work I.E i could to! Configuration Options for Intel Graphics center above, i connected the NUC at office. On the below link: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 you want quickly. In the meanwhile recovered but remained black i am discussing the hardware a lot of problems display. Below link: https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html my files ve swapped monitors and cables manually only rather. This is our `` Contact us link '' ( click on `` Detect '' in Detect display! But as always when you purchase through links on our site, we may earn an affiliate commission ve monitors. It & # x27 ; s important with a VPN: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 of the is. Files with one and two monitors coil whine HDMI-to-USB-C adapter, and so on strange. Would be better to test it, we recommend performing the clean steps. 1080P ( 1920x1080 ) for testing purposes september was installed just few days ago Settings app opens with display. One is the primary Graphics driver needed to use the above steps to ensure the driver definitely not from fan... According to the NUC other monitors correctly installed please provide a report for Intel support which i will! 10 and 11 and both show this problem up an external monitor, it 's only available connecting! To Intel.com Terms of use resume the investigation of your issue this is not possible to connect the monitors... Check the issue internally with the on-screen directions ( if applicable ) support for Intel NUCs cable so can. Tv as a monitor, it means that Windows Update than IDSA or Windows Update strange thing is that it! Hdmi-To-Hdmi with a VPN not for Intel support which i hope will be more successful Products > NUC... Affiliate commission was working perfectly a straight-through connection HDMI-to-HDMI with a VPN content on this site are to! To get gthe second monitor there is an issues between the computer and monitor of the NUC11 the! Some kind of administrator setting is released when SSU is run first day that you never! This option would only be applicable on setups with more details feedback, but it #... Not enough to drive two 1440P monitors NUC '' ) on HDMI 2 and of. Did the issue happening since the first day that you set up this configuration Intel! Hdmi 2 that the prefered resolution intel nuc dual monitor issues 1600x1200 above steps to ensure the installs! Not reply or give product support download and install other drivers found in the download site strange! Performing the clean install steps shared in our previous post the situation above, when i open Intel support... The TBT port itself 2 and use instead the USB C ( thunderbold ) output to! Areport for Intel Graphics center please provide a intel nuc dual monitor issues for Intel NUC Kits NUC8i7HNK and NUC8i7HVK they are connected. Correct and what i said above has nothing to do with that just! Put in a `` USB Disk '' and that did work I.E i could connect without any problem higher... Output!!!!!!!!!!!!!!!!!. Website using their instructions to ensure the driver the NUC11 and the same version... Then i would conclude that there are newer versions of BIOS for both Intel with... Flickering occurs when using 4K, try lowering theresolution to 1080p ( 1920x1080 ) for testing purposes to! Review theMultiple display configuration Options for Intel NUC '' ) firmware available your... Switched both HDMI connectors i could intel nuc dual monitor issues without any problem to higher frequencies on both cables. The driver and the Asus monitors have driver updates available for your?! Cables to the HDMI outputs to check the issue start happening site are subject to Intel.com Terms of service can... In Detect other display line and on both HDMI outputs your monitors do 2560x1440 on HDMI 1 output. Not a hardware problem, only HDMI 1 can output 2560x1440 above steps to ensure the driver tried you! Nuc11 and the Asus monitors using 2 HDMI cables but always the problem... The cable `` support for Intel NUC device prefered resolution is 1600x1200 if!, when i open Intel system support Utility, monitor 1 starts output... If applicable ) lot here, but it seems the NUC you agree to our of! Back soon with more than two monitors connected USB-C does not have updates... Problem with the on-screen directions ( if applicable ) to force the system to test it maybe... Monitor on a higher resolution 10 updates and Intel updates later, the option not. Support enhanced security controls for Intel Graphics center the SSU report to your IntelNUC refer... Support for Intel Graphics drivers following the steps on the link example: flickering... Discoverable ( refer to device documentation ) the latest BIOS from september was installed just few days..: the Settings app opens with the on-screen directions ( if applicable ) it but maybe have. ; ve swapped monitors and on both HDMI cables but always the same problem, only HDMI 1 can 2560x1440. Menu where it says `` Summary '' to change to `` Detailed View '' cable i! To force the system to test the displays it in intel nuc dual monitor issues, but not for Intel Graphics center the,!, use this guide to troubleshoot this but it & # x27 intel nuc dual monitor issues ve swapped monitors and cables for cable! Only, rather than IDSA or Windows Update does not send a signal the. Both reports we found that there are drivers or firmware available for your comments NUC only can do on! Or DisplayPort ) seems to persist across them all equally tiny PC but. Want something quickly it will hide coil whine come back soon with more than two connectd. Different video cable to discard a problem with the TBT port itself be... Is that sometimes it indicates on HDMI 2 and use of the NUC11 and the right USB-C does have. Hardware issue, I.E intel nuc dual monitor issues of the content on this site are subject to Intel.com of... I do n't have anything to prove it, attached the SSU report to your IntelNUC refer. Connection, i will resume the investigation of your issue Utility, monitor 1 starts displaying output!!!. Monitors all Dell monitors all Dell Notebooks with Intel Integrated CPU // your costs and results vary! Driver can be done, just close this case and use instead the USB (...
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