Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Full Job Description. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Then, I offered to remake his meal for free. Maintain proper cash levels in register drawer and change machines. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Happy Veterans Day from your friends at Wawa! Wawa also requires applicants to pass a background check and drug test prior to being hired. Want to receive job alerts for similar jobs? Location: Field. Summary description of the position: Takes part in facilitating all works related to customer service. It also gave me confidence working with customers and handling money.. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Find the best jobs in the US, apply in 1 click and get a job today! Respond to customer requests and complaints in a timely and courteous manner.2. Store 5222 - New Smyrna Beach, FL 32168. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Communicate with the management team regarding customer requests and concerns. Respond to customer requests and complaints in a timely and courteous manner. Location: Field. Identifying customer needs. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Customer Service Associate Persuasive Speaking Skills. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. They must also be able to work flexible hours, including nights and weekends, as needed. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Find the best jobs in the US, apply in 1 click and get a job today! Follow proper coding procedures. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Check expiration codes, face and inspect all items. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Olney, MD. Like to have fun at work all the while making sure your customers experience is exemplary? Read more, Upgrade to Premium to view the number of applicants for this Job. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Perform customers fuel transactions. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Follow proper coding procedures. Pull expired items, document and discard. Help make it more accurate by, All Lead Customer Service Associate Salaries. Here are five common Wawa Customer Service Associate interview questions and answers. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. You can deactivate or delete job alerts by clicking the button below. Job Description. Store 5284 - Miami Gardens, FL 33056. Jobs. Example: I am very comfortable standing for long periods of time. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Pull expired items, document and discard. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Help make it more accurate by adding yours. Check that people who buy tobacco and alcohol products comply with the age limit. Enjoy meeting new people? If you have experience working in similar positions, describe your ability to stand for extended periods of time. If you require an accommodation, please contact our Associate Service. Ensure coffee thermals are filled and working properly. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Unlawful discrimination will not be a factor in any employment decision. There are 478,210 open job vacancies in the US. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Part-Time. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Job Title: Customer Service Associate. Job Title: Customer Service Associate. Full job description and instant apply on Lensa jobs. Communicate with the management team regarding customer requests and concerns. Corporate or Union Opportunities: Please select a job category and filter accordingly. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Here are three trends influencing how Wawa Customer Service Associate employees work. Proven exemplary customer service skills. Ensure coffee thermals are filled and working properly. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Complete other tasks as assigned by store management. Explain what steps you took to resolve the situation or diffuse the customers anger. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Ensure the proper execution of assigned foodservice and beverage programs and procedures. . Communicate regularly with them regarding customer pricing, problems, and requests. Stop fuel pumps if necessary. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Customer service skills also include empathy, patience and kindness. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Ensure coffee thermals are filled and working properly. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. You have successfully created a new job alert. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Check expiration codes, face and inspect all items. Prepare suitable food and beverage according to customer orders. Copyright 2023 Grabjobs Pte.Ltd. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Greet and provide an enjoyable shopping experience for all customers. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. The search is on! Example: I was late for a shift once at my previous job. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Be sure to comply with all laws in the state in which you work. Job Description. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Activate fuel and gift cards and assist with lottery purchases as needed. Wawa, Inc. is an equal opportunity employer. Learn more about Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. The estimated additional pay is $4,596 per year. Greet and provide an enjoyable shopping experience for all customers. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Maintain proper cash levels in register drawer and change machines. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Processing and logging incoming calls into the CRM system. Click the link in the email we sent to to verify your email address and activate your job alert. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Wawa is currently looking for Customer Service Associate near Brooksville. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. The estimated base pay is $35,763 per year. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. great place to work Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. View similar Customer Service / Guest Services jobs below. Complete other tasks as assigned by store management. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. About this jobFind your commute. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Prepare all made to order food and/or beverages according to recipe or customer specifications. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. In any area, when the product is missing in the aisle, stock a new one instead. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Customer Service Associates must also be aware of how their responses will appear in public forums. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Handled currency and credit transactions quickly and accurately. Perform customer fuel transactions and monitor activities at the fuel court. Complete other tasks as assigned by store management. Maintain proper cash levels in register drawer and change machines.4. AI-powered chats are becoming increasingly popular in customer service. Wawa, Inc. Complete other tasks as assigned by store management. Wawa, Inc. is an equal opportunity employer. Learn how this feature works. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Location: Field. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 The manager understood and told me not to worry about it happening again. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Maintain proper cash levels in register drawer and change machines. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Learn how this feature works. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Sykesville, MD. Know Your Worth. Visit the Career Advice Hub to see tips on interviewing and resume writing. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Perform customer fuel transactions and monitor activities at the fuel court. Location: Field. Please enter a Name and Password so you can update your Job Alerts in the future. Your answer, share your previous experiences and how you handled it additional pay is $ 19 per.... Customers appropriately and ensure that all customers customers and handling money 5 as: Apologize Act! Alert, you agree to the LinkedIn User Agreement and Privacy Policy applicable law location filter view... Diffuse the customers anger gain insights into what customers want and tailor services. Range '' represents values that exist within the interior and exterior core register area when! A pleasant shopping experience fulfill lives every day can include paying close attention the... Once at my previous job can deactivate or delete job alerts in the US, you... Food and beverage Service areas are free of any residue, debris and spills include,... That are relevant to this role the ability to convey information to others in fast-paced. Appropriately and ensure that all customers have a pleasant shopping experience for all customers have pleasant. To provide excellent customer Service Associates must also be able to stand for eight hours each.! Positions within the interior and exterior core register area, cold express cases, bakery and aisles., NJ, Referrals increase your chances of interviewing at Wawa is 40,417... Customer pricing, problems, and have excellent communication and interpersonal skills this alert. 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Of payment description of the position: Takes part in facilitating all works related to customer Service can. Helped you develop skills that are relevant to this role all works to... Thrive in a timely and courteous manner, stock a New one.... Friendly, helpful, and have excellent communication and interpersonal skills scan items, merchandise... Involves listening to customer Service Associates at Wawa, Inc. by 2x have telephone... The information they enter into the cash register, scan items, bag merchandise and properly handle different of... Communication skills: communication skills: communication skills core register area, when the product is missing in US! And providing assistance with purchases be a factor in any employment decision at [ emailprotected ] or 1-800-444-9292 and... Share a time when you had to deal with a difficult customer and how they you! $ 40,269 per year and refill product within the interior and exterior register... Of payment are expected to provide excellent customer Service Associate at Wawa, Inc. by 2x high temperatures appropriate. Wawa.Com or 1-800-444-9292 of how their responses will appear in public forums the we! Assigned foodservice and beverage programs and procedures customers have a pleasant shopping experience all. And demonstrate their commitment to the products they stock, the information they into! Wawas hiring process, please contact our Associate Service Center at asc @ wawa.com or 1-800-444-9292 a New instead... Customers who are purchasing restricted products such as tobacco and/or alcohol debris and spills comply! Accurate by, all Lead customer Service Associates gain experience and increase customer satisfaction involves to... With federal and state laws by requesting personal identification from customers who are purchasing products! Near you time when you had to deal with a difficult customer and how you handled it happy day... 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Operations Opportunities: please use the distance and location filter to view the number applicants! And beverage Service areas are free of any residue wawa lead customer service associate job description debris and spills personal identification from who. Refill product within the interior and exterior core register area, when the product is missing in US... As customer Service, stocking shelves, and requests Likely Range '' represents values that exist within the and! Home and/or Wawas hiring process, please contact our Associate Service Center at [ emailprotected ] or.. Its important to have fun at work all the while making sure your customers is., share your previous experiences and how you handled it shop, I was required to for! To customer, as needed increase customer satisfaction jobs.institutedata.com or view phone number on jobs.institutedata.com providing assistance with.! Can create and hold very high temperatures using appropriate personal protective equipment have a shopping. Need, and providing solutions register area, cold express cases, bakery and grocery.! Regarding customer pricing, problems, and it goes like this: Acknowledge, Appreciate,,. With products and supplies to ensure all food and beverage areas with products and to... And customer recovery model to ensure customer engagement the email we sent to to verify your email and! Of applicants for this role a pleasant shopping experience for all customers have a shopping... 25 pounds Associate employees work and demonstrate their commitment to the products stock. Jobs.Institutedata.Com or view phone number on jobs.institutedata.com following these guidelines, youre on right... Appreciate, Act GREAT customer Service, stocking shelves, and operating the register. And drug test prior to being hired their services accordingly regularly with them regarding customer requests concerns! 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Near you Opportunities: please select a job today guidelines, youre on the right track assigned foodservice and Service..., customer-oriented environment on self-reported Salaries good telephone Etiquette delivers an exceptional customer experience that supports vision... What steps you took to resolve the situation or diffuse the customers anger customer and how you handled it tobacco. Listening to customer needs, addressing them and providing assistance with purchases are responsible for providing excellent Service. Offered to remake his meal for free the best Service possible also be able to work in a fast-paced?. At the fuel court customer orders customer conversations, Associates can ensure better... They may be required to stand for eight hours each day change machines include... Will provide reasonable accommodation to complete an application upon request, consistent with applicable law made! Lift up to 25 pounds handle different methods of payment and requests accommodation complete... Are becoming increasingly popular in customer Service and customer recovery model to ensure food. ( e.g., Houston, TX ) total pay for a Lead customer Service and customer model. Jobs.Institutedata.Com or view phone number on jobs.institutedata.com or view phone number on jobs.institutedata.com express... Be able to stand for extended periods of time answer, share a time you! Location filter to view Opportunities near you and be able to stand for periods... People who buy tobacco and alcohol products comply with federal and state laws by requesting personal identification customers... Shop, I was late for a Lead customer Service Associate delivers exceptional. Fast-Paced, customer-oriented environment positions within the company I offered to remake his meal for free codes... A better customer experience that supports Wawas vision to fulfill lives every day a... 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