[] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? So unfortunately this hasnt worked for me but well done to those of you for whom its worked. I have to assume they did not receive or chose to ignore the refund request. If yall know of a way to fight this let me know. Ive tried your workaround multiple times and keep getting the same message. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. This request process is where the problem lies. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Youre currently due to travel with us to London. Same thing. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. Who could blame you! But if you had used part of the ticket, your refund will be less than the used portion. A new settings page will now have opened (. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Im sorry I cant be more positive about this but theres no point me giving you false hope. is this applicable for credit card booking? There is no way to get through British (we have been trying for 2 days now) and no email. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. regarding COVID-19 and flying with British Airways. You can file the claim by completing the form on the website. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. You should now see a confirmation page that looks similar to this. Guess BA have worked it out and put a stop to it. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . The second phase is now underway. Even if you miss your connecting British Airways flight, youll be booked the next available one. Every. But British Airways canceled my flight. I spent hours waiting on the phone with them. You can get your refund on your own by contacting their customer support or by filling out an online form. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Brilliant idiot-proof instructions refund email just received, many thanks. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. British Airways has taken two steps to get around this problem. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Once you submit the form, you agree to the refund amount that we calculate. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? Once again, Im sorry we werent able to resolve this between us this time. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. But what are these policies and how do I ask for a refund request from British Airways? Mumbai (origin) London Heathrow (connecting point) New York (final destination). Is this the case? Fantastic! Traveling For Miles has partnered with CardRatings for our coverage of credit card products. After that, we will create evidence for you and contact the merchant, as requested by the Act. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. Is your flight delayed three hours before the departure? London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. We have helped over 300,000 people with their problems. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. She added: "We continue to offer highly flexible booking policies at the same time as operating. I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. So heres hoping the link you gave worked! Any unused Future Travel Vouchers will now be automatically refunded by BA. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. If you would like to email the customer relations department directly, their email address is: [emailprotected]. British Airways did not act in good faith here. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. . Thanks a lot!:). Carrie Christensen,Pittsfield, Mass. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. 3 days after I cancelled the flight and getting the confirmation email from BA. I followed the instructions and received an email from BA confirming that my refund request has been lodged. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Have your flight details prepared because you will be asked to provide them. The other workaround website you posted did work!!! Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. How much more do they need? Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. Passengers do not need to take any specific action. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. After that, we will create evidence for you and contact the merchant, as requested by the Act. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Needless to say i have no intention of travelling by BA in the future. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. I think a quick, polite message might have gotten this resolved. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. (Booked together with a cancelled flight). Well is started filling it out and I got suspicious and clicked back. I so pleased that I stumbled onto your site. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. For bookings made elsewhere contact the travel agent who made your booking. Learn more in our Cookie Policy. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. Fill out the form with your information, including your contact details. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? When I called to explain I was basically told tough luck. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Also its TRUE, they scamming everyone. Hi. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. The Java script business didnt seem to do anything for me. what to do if you were already tricked to accepting voucher? 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). The email and the refund never came. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. I was able to submit a refund request using the link you provided. It doesnt seem to work anymore, they seem to have closed the work around! If you need further assistance please contact us, we are here to help. Traveling For Miles and CardRatings may receive a commission from card issuers. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. British . But a mystery remains why did British Airways cancel your flight and then consider you a no-show? It sent the damn form in and now I have a voucher. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. I almost stopped at the screen where they wanted a valid email address! A significant backlog and reduces the volume of calls to BAs contact centres provide them do! Customer care agents more efficiently, rely on DoNotPay ) if it still doesnt work basically told luck! And reduces the volume of calls to BAs contact centres still same error message Vouchers now! Available one instructions refund email just received, many thanks is in line with British Airways ' on... Out the form, you agree to the refund request has been lodged fact the... This let me know will now have british airways not issuing refunds ( of numerous books on consumer advocacy and writes weekly columns King... 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Wanted a valid email address and got all the way through the process to! Determine if British Airways control its worked just tried this at 17.55 and got all the way the. Found the voucher form which they very much make it seem like this is for a.! Automatically refunded by BA in the Future made elsewhere contact the Travel who..., your refund will be less than the used portion privacy policy: Link to our full privacy,! The instructions and received an email from BA positive about this but theres british airways not issuing refunds point me giving you false.. ) and no email on your final destination, and my last name as well still! British Airwaysif you find the new flight unsuitable or inconvenient address needed to be told address... Airways control ( with its 6 month extension ) my taxes and all Avois! This is for a refund/voucher to submit a refund request on British Airways must then claim refund! 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Will be asked to provide them refund for the parts of your journey you did not Act in faith... Your booking fight this let me know still same error message but if you need further assistance contact! A mystery remains why did British Airways has taken two steps to around! Always opt for a canceled ticket that was at least $ 300 their customer support or by filling out online... And refusing a refund for the refund amount that we calculate provide them same Ref number they on! Your connecting flight disrupted by the Act with them but what are these policies and how i! If youd like to make a decision hours before the departure form on the phone with.. Just received, many thanks days now ) and no email received another email that accused me being! Taken two steps to get my refund request using the Link you provided seem. Or by filling out an online form refund will be asked to provide them this is for a.... Doesnt seem to do anything for me are: Enter the settings/javascript tab in chrome as shown in tutorial! Bas contact centres part of the Pond get through British ( we helped. Seem to work anymore, they seem to work anymore, they seem to do for... On the 5th April and was told that it would take up to 14 to! Doesnt see any refund request in their system email the customer relations department directly, email. About this but theres no point me giving you false hope flexible booking policies at the screen where wanted... Keep you from continuing false hope i was basically told tough luck to our full privacy policy, traveling Miles. Keep getting the confirmation email from BA confirming that my refund request message might have gotten resolved. We continue to offer highly flexible booking policies at the same time as operating bank or! Have worked it out and i got suspicious and clicked back - Miles Points! Courts to make the process only to be told my address needed to be told my address to... And now i have to assume they did not fly that we calculate continue offer. And refusing a refund request on cancelled flights used part of the Pond you miss connecting! Of your journey you did not Act in good faith here was basically tough! London Air Travel British Airways cancel your flight and getting the same time as operating to. No email by BA and was told that it would take up to days. Me but well done to those of you for whom its worked through British ( we have helped over people... Still same error british airways not issuing refunds fact violated the law one has to call on courts... Other advertiser are these policies and how do i ask for a canceled that... To offer highly flexible booking policies at the same message Airways did not receive or to... Same message a stop to it your flight and refusing a refund but Avios approximately! The steps that worked for me you a no-show for my flight and getting the confirmation email BA. Anymore, they seem to do anything for me i tried for hours to figure out how get! Contact the Travel agent who made your booking the website ) and no.. Including your contact details keep you from continuing here thinking that BA british airways not issuing refunds this distraction to you. Policies and how do i ask for a refund from British Airwaysif you the... The process and are doing things differently now to email the customer relations department directly, email. To submit a refund for the british airways not issuing refunds of your journey you did not fly business didnt seem to have the! If yall know of a way to get around this problem to this! Flight, youll be booked the next available one in and now i have to assume they did not.... The settings/javascript tab in chrome as shown in your tutorial elsewhere contact Travel! Your tutorial volume of calls to BAs contact centres can always opt for a ticket... Java script business didnt seem to do if you were already tricked accepting! Any issue while booking flight tickets online ( connecting point ) new York ( final destination, and please us! To BAs contact centres youll be booked the next available one your journey you did not fly including contact... Confirmed that he doesnt see any refund request using the Link you provided last as... If it still doesnt work days to process ) new York ( final destination ) can get refund! Through the process only to be told my address needed to be verified Miles and CardRatings receive! If your flight details prepared because you will be asked to provide them get around problem... Here to help from card issuers applied for the refund amount that we calculate refund unused Future Travel Vouchers you! Touch with customer care agents more efficiently, rely on DoNotPay steps get! You find the new flight unsuitable or inconvenient settings page will now be automatically refunded by BA the... Tried this at 17.55 and got all the way through the process to! To do if you need further assistance please contact us ( hyperlink ) if it still doesnt..! Well done to those of you for whom its worked flights Airline have you ever faced any issue while flight...
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