11 0 obj The ABA Fee Schedule can be viewed on the Autism Providers Information page, here PBHS Provider Billing Appendix.pdf State Fiscal Year 2023 (Effective October 1, 2022) Leveraging Incedo's fully integrated medical management platform, Doctors continues to expand its footprint in highly a competitive market, having earned market distinction for offering innovative programs to . Find out what that means for you! Login or register with Incedo Provider Portal, an online tool that allows you to submit and check claims status, check member eligibility, update your provider profile, request inpatient and outpatient authorizations and more. Example inquiry reason for contacting this email address: *We recommend providers to only send inquires to the appropriate designated email address to ensure that Optum Maryland efficiently serves you. Please click each item for further details. October 2022 Provider Training Calendar. When contacting this email address, please include the following information in the body of the email alongside your provider issue: *Please contact the call center for general claims inquiries. The website has sections for participants and families as well as providers of mental health services. Call for patient support, or email or sign in to your account. See the scenarios below for timely claim filing guidelines: Claims must be submitted and received within 12 months of the earliest date of service on the claim, or if the service was a hospital inpatient service, the date of discharge, or if the service was provided in a nursing or rehabilitation facility the month of service.Optum Maryland will deny claims received after the timely filing rules defined above. If you are a person or a family member seeing a MDH/BHA provider, you can access relevant information with the touch of a finger: Services:Find out more about the many recovery-oriented services that MDH/BHA funds through local mental health centers! hbbd```b``U i&d/#` "l.>dqA$WX2$wE4ev=$Q x (800) 888-1965, TTY 711 If you're an Optum Care provider, you can access the information you need securely. Find out what that means for you! Disclaimer: The contents of this website and any information contained herein are intended solely for the use by providers and care coordinators and may contain confidential and/or privileged information which is legally protected from disclosure pursuant to the HIPAA and HITECH laws and/or other applicable law. 1-866-234-8913. Optum Maryland gives care to people served by the Maryland Department of Health (MDH), Behavioral Health Administration (BHA). Incedo Provider Portal Brain Injury. The Incedo provider portal secure transactions include: Update ancillary provider demographic information (e.g., hours, languages spoken) Eligibility inquiry Initiate authorization requests Electronic claim submission Eligibility Criteria and Requirements for Uninsured Consumers, Psychiatric Rehabilitation Program - Adult, Psychiatric Rehabilitation Program Child and Adolescent, General Information and Resources Monkeypox, Incedo Provider Portal Quick Reference Guide. February 2020 Training Schedule. Email: krbeall@som.umaryland.edu. To request an interpreter, call (800) 888-1965. espaol (Spanish); (Chinese); (Korean); hrvatski (Croatian); Vit (Vietnamese); (Arabic); Deutsch (German); Tagalog (Tagalog); (Russian); franais (French); (Japanese);romnete (Romanian); (Farsi) ; (Ukrainian); Kreyl ayisyen (Haitian Creole); (Hindi); portugus (Portuguese); Ikirundi (Bantu-Kirundi); (Nepali), Privacy Policy | Terms of Use | Site Map | Accessibility Note:Adobe Acrobat Readeris required to view and print PDFs. maryland.optum.com October 2020 BH2555_122019 Maryland Public Behavioral Health System (PBHS) Level of Care Appendix Click on the links below for specific information on available Levels of Care: . When contacting this email address, please include the following information in the body of the email alongside your issue: marylandproviderrelations@optum.com (Please write "Provider Alerts" in the email subject line). Providers will have the ability to enter their own end dates and charges in the Incedo Provider Portal. November 2022 Provider Training Calendar. Check the website often as it continues to grow to better serve you! We invite you to look through this site to see the many ways we can serve you. Eligibility Criteria and Requirements for Uninsured Consumers, Psychiatric Rehabilitation Program - Adult, Psychiatric Rehabilitation Program Child and Adolescent, General Information and Resources Monkeypox, Maryland Incedo Provider Portal Dashboard Overview, Maryland Incedo Provider Portal Password Update, Maryland Incedo Provider Portal Self Registration, Maryland Incedo Provider Portal ID and Token Request, Maryland Incedo Provider Portal Participant Search, Maryland Incedo Provider Portal Web Forms Menu, Maryland Incedo Provider Portal Creating an Authorization Request for a Speciality Service, Maryland Incedo Provider Portal Completing a Clinical Form, Maryland Incedo Provider Portal Adding an Attachment to a Participant Record, Maryland Incedo Provider Portal Basic Authorization Entry, Maryland Incedo Provider Portal Concurrent Authorization Entry, Maryland Incedo Provider Portal Managing Users, Maryland Incedo Provider Portal Provider Discharges, Maryland Incedo Provider Portal Troubleshooting, Maryland Incedo Provider Portal CMS-1500 Form Claim Entry, Estimated Payments Reconciliation Training Video Part 2, Estimated Payments Reconciliation Training Video, Optum Maryland ASO Overview Training Slide Deck (pdf), SUD Residential for Court Ordered Placement, SUD Providers for Pregnant Women and Women with Children, Estimated Payments Reconciliation Quick Reference Guide. This article provides general claim filing information for online and paper claim submissions, proof of loss, and timely filing guidelines, and related links to additional resources and troubleshooting for claims and provider systems. Please enable JavaScript in your browser. Optum Maryland has created this Incedo Provider Portal Claims Management Quick Reference Guide to assist providers in researching the status of claim files and individual claims. 179 0 obj <>/Filter/FlateDecode/ID[<5B6A138A1EB17A4A9A613D6755F54D64>]/Index[159 73]/Info 158 0 R/Length 103/Prev 136342/Root 160 0 R/Size 232/Type/XRef/W[1 3 1]>>stream Click on either the Participants and Families or the Providers tab to see the information that applies to you. %%EOF Note: You may choose any clearinghouse vendor to submit claims using EDI. *Please use this fax only if you are submitting supporting documentation to appeal a claims denial. When Medicare Eligibility is Assigned Retroactively: Claims must be submitted to Optum Maryland within 12 months from the date of eligibility determination when Medicaid eligibility is assigned retroactively. Authorizations are required for services not covered or exhausted by Medicare for those services that typically require an authorization (COMAR 10.09.36.06 B (2) a b). Please see the October Training Calendar for details of trainings on Claims Submission using the CMS 1500 form, Authorization/Service Request and Uninsured Eligibility requests in the Incedo Provider Portal. More information and resources can be found throughout the website. endobj Toll-free number:1-800-888-1965, TTY 711 - Providers should press two andfollow prompts. (COMAR 10.09.36.06 B (3)). CHAMPION-ECHO is an educational research project aiming to increase prescriber knowledge and competence in using clozapine. June 2020 Training Schedule. This indicates that you are leaving our site and these links to other sites are for informational purposes only. Optum Maryland will accept paper CMS - 1500 forms for practitioner/professional services or Uniform Billing (UB)-04 forms for inpatient and outpatient facility claims. (800) 888-1965, TTY 711. hbbd``b`j~@q3`WAM \b K D\w3Ho$6 b 5L3Ao~0 ( - News /Events. Optum Specialty Pharmacy customer service. Box 30532 This indicates that you are leaving our site and these links to other sites are for informational purposes only. endstream Monday - Friday: 8:00 AM to 6:00 PM EST, All Providers: Questions, Referrals, Crisis Calls: December 2022 Provider Training Calendar. Sign In | Optum Products & Services Sign in or register Whether you're a patient, health care organization, employer or broker, find the site you want to sign into below. (800) 888-1965, TTY 711 1-855-427-4682. Health (6 days ago) WebBehavioral Health Providers Provider Resources - Provider Resources Provider Tools Procedure for Resolving Disputes Over Negative Balances Incedo and CARC Denial Maryland.optum.com . How should providers with off-site facilities, such as hospitals, receive a token to register . Claims may be submitted online using Incedo Provider Portal, through a clearinghouse using Electronic Data Interchange (EDI) with 837batch files or by U.S. Mail. Provider Resources - Optum. Address:Send postal mail to the following address: Optum Maryland Incedo Claims Training Participant Guide. For Prevention and Behavioral Health Services (PBHS), use the Payer ID: OMBDH 837i Companion Guide - click here.837p Companion Guide - click here. Optum Maryland has created this Incedo Provider Portal Claims Management Quick Reference Guide to assist providers in researching the status of claim files and individual claims. (800) 888-1965, TTY 711 Optum Maryland FAQs 1 BH2567_01/2020 United Behavioral Health operating under the brand Optum Optum Maryland . Effective January 1, 2020, Optum Maryland will replace Beacon as the Administrative Service Organization (ASO) for Maryland's Public Behavioral Health System. Box 30531 Salt Lake City, UT 84130 Key Phone Numbers: Please click the drop-down icon to view contact information. 12 0 obj 159 0 obj <> endobj Q.4 For corrected claims submission for DOS prior to date 12/29/19 submitted to Beacon, do The provider must submit the claims to the primary carrier within the primary carriers timely filing limit. Contact us O4 Utility Nav Items. The Incedo Provider Connect system is designed to work with the Google Chrome browser. Box 30531 Providers received this payment via physical check that was distributed . For the Incedo Provider Portal guide, click here. 43 0 obj ` =3 tVMvC Incedo Provider Portal (IPP): Utilizing Client-Level COVID-19 Vaccine Status Data Files. Note: Providers should press two and follow prompts. Maryland 2-1-1, Provider Questions Call Toll-Free: Monday - Friday: 8:00 AM to 6:00 PM EST, Participant Help to Find a Provider: Optum Maryland has run an off-cycle payment process which was mailed on January 9, 2020. "Fiasco," "debacle," and "administrative nightmare" were among the words behavioral health providers and legislators used to describe the ongoing claims reconciliation process with the Maryland Department of Health (MDH) and its system vendor, Optum, at the House Health and Human Services Subcommittee meeting last week. Participant Questions Call Toll-Free: Optum Maryland has run an off-cycle payment process which was mailed on January 9, 2020. <> endobj .e . The provider may then register with Optum Incedo Provider Portal - Once approved, the provider may also complete the Provider Referral . (800) 888-1965, TTY 711 About Us:Learn more about the MDH/BHA and Optum Maryland partnership. Optum Nondiscrimination Notice and Language Services, see here. <>/Filter/FlateDecode/ID[<48A47017A3D269AC57A5B8D275349B0F><46F5C81932AEB2110A008045FBE4FF7F>]/Index[10 34]/Info 9 0 R/Length 88/Prev 51784/Root 11 0 R/Size 44/Type/XRef/W[1 2 1]>>stream 9-8-8 (Available 24/7), Optum Crisis Line Available 24/7: Additional information related to the registration process will be shared with you via provider alert on 12/9/2019. <>stream O4 Text Component. The timely filing limit for claims is 120 days from the date of the other carriers EOB, or 12 months from the first date of service, whichever is later. If you are a person or a family member seeing a MDH/BHA provider, you can access relevant information with the touch of a finger: Services:Find out more about the many recovery-oriented services that MDH/BHA funds through local mental health centers! Top Monday - Friday: 8:00 AM to 6:00 PM EST, Outside of Business Hours (evenings, weekends, holidays), Maryland Suicide and Crisis Lifeline: Toll Free Phone Number : 1-800-888-1965, TTY 711 This indicates that you are leaving our site and these links to other sites are for informational purposes only. We invite you to look through this site to see the many ways we can serve you. If you are not authorized to use this website by the sponsoring health plan, or if this is not a user account that was designated specifically for your use; access is strictly prohibited. Stay up-to-date on upcoming Maryland mental health news, training and events. endobj Office: (667) 214-2123. Incedo Provider Portal Quick Reference Guide, The March Provider Council Meeting will be held onFriday, March 10th at 10:00 am EST. 231 0 obj <>stream TheProvider Alertsare important updates from Optum and the Department. (866) 342-6892. Cell: (443) 687-6522. 04-30-21: Incedo Provider Portal - Authorization Entry Issue Resolved 04-09-21: Incedo Provider Portal Accessibility 2023 P.O. Please enable scripts and reload this page. After logging into Incedo Provider Portal, use the Incedo Provider Portal user Guide for instructions on entering a claim or for submitting an electronic file of claims. O4 Utility Nav. Sign in . Optum Maryland P.O. Q.4 For corrected claims submission for DOS prior to date 12/29/19 submitted to Beacon, do Category: Health Detail Health . FOR ASSISTANCE. Incedo Provider Portal is easy to use, secure and available 24/7. CSA Training. Out-of-state psychiatric hospitals are paid at a Host State Medicaid Rate. We welcome your continued commitment to the Maryland network and encourage new providers to join us in our mission to help people live their lives to the fullest potential. Apply to Office Manager, X-ray Technician, Behavioral Care Advocate Floater - Maryland (remote) and more! In addition to this Web site, you can also find important resources and information at the following Web sites: Privacy Policy | Terms of Use | Site Map | Accessibility Note:Adobe Acrobat Readeris required to view and print PDFs. 2017 All rights reserved. Maryland Behavioral Health resources, information and more, During Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST (Crisis line available 24/7), Participant Questions and Help to Find a Provider Call Toll-Free: O4 Dynamic Alert Site Logo. Incedo Provider Portal is easy to use, secure and available 24/7. Salt Lake City, UT 84130, Optum Maryland To view the September Provider Council Meeting Presentation. We invite you to look through this site to see the many ways we can serve you. To request an interpreter, call (800) 888-1965. espaol (Spanish); (Chinese); (Korean); hrvatski (Croatian); Vit (Vietnamese); (Arabic); Deutsch (German); Tagalog (Tagalog); (Russian); franais (French); (Japanese);romnete (Romanian); (Farsi) ; (Ukrainian); Kreyl ayisyen (Haitian Creole); (Hindi); portugus (Portuguese); Ikirundi (Bantu-Kirundi); (Nepali), Privacy Policy | Terms of Use | Site Map | Accessibility Note:Adobe Acrobat Readeris required to view and print PDFs. Monday - Friday: 8:00 AM to 6:00 PM EST, Participant Help to Find a Provider: MDH/BHA and Optum Maryland offer education and community events. An Optum Maryland dedicated line to assist with questions related to general information, eligibility, verification, and claim payment status. You have the right to get help and information in your language at no cost. Providers using third-party billing companies: It's important that your billing service registers as a third-party billing service.Please call 1-877-620-6194 to get your billing service users the right access they need to be a user on your provider account.Frequently asked questions. Throughout the website we can serve you Maryland to view contact information indicates. Box 30532 this indicates that you are leaving our site and these links to other sites are for informational only. In using clozapine Health Administration ( BHA ) we can serve you clearinghouse vendor to submit claims using.. Tvmvc Incedo Provider Portal Accessibility 2023 P.O via physical check that was distributed Optum Optum Maryland partnership at... Should press two andfollow prompts out-of-state psychiatric hospitals are paid at a State! Icon to view contact information verification, and claim payment Status an off-cycle payment process which was mailed on 9! 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