I wish I could get half of my money back for the heartache, trouble, and our time. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Consumer complaints In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. The company specializes in luxury pools and custom-designed pools. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. The company is asking me for more money due to drainage. Additions & Remodeling; . Yelp users havent asked any questions yet about Premier Pools and Spas. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Hi Lauren. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Mustard algae, also, What is pool coping? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Well start sending you the news you need delivered straight to you. Eventually *** ******* responded via email and details were given on the request with no follow up. Swimming Pools. That resulted in no one showing up for SIX WEEKS!!! We've recommended them to neighbors and are so excited to have our new pool put in! We only build gunite (concrete pools). All of this information is needed for the ultimate transformation. Pending items listed below. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. He contacted PP&S, who sent a worker to take a look. "[He said] it says you can't post reviews. Unsubscribe easily. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. This is the worst company you could use to build your pool. International Association of Better Business Bureaus. Extras: Premier Pools and Spas offers plenty. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. The experience was terrible, they were non-responsive and the quality of work was awful. As a matter of policy, BBB does not endorse any product, service or business. 11250 Pyrites Way Rancho Cordova, CA 95670. We tried to get them there yesterday but scheduling made it impossible. Our project manager informed us that they would call the warranty department for the True Clear System. Since 1999, Pearland Pools has been making dreams come true. But after paying almost $80,000, the Corcorans say they. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Well guide you through the process. Request a FREE quote HERE or call us at (855) 212-2210. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. To this day, I can text him with a question and he always responds. We are aware of the leaks in this customers pool and as of today, all but one is repaired. All they say is he refused to install it which is not the case. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! We spoke with seven customers who . ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Not even an apology. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. The Gunite is so thin on the pole. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Once you gave us the go ahead, we began immediately. All the crews are there today to fix all her issues. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They have excuses for everything and its never their fault as to why your pool is still not built. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Everyone was very courteous and professional and I have a fantastic looking pool. BBB Business Profiles may not be reproduced for sales or promotional purposes. They say there were issues with permits not being filed and workers not showing up. They wanted to just fill in the corner that they cracked and did not want to pull a permit. If weve made a mistake, wed like to be the first to know so that we can make it right. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. A pool build is a very stressful situation to begin with. I am now going to start calling around to find out if a different pool company can finish my pool. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. "They were excited about the whole design and everything," said Kasey. Click HERE to watch our new show Passion For Splashin! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. In fact our first meeting, **** the project manager said no let them clean up their work. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. this customer is never satisfied. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. We are now sitting at day 10 with a completed pool but does it work? The first time he was nice, but then the issues started. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. With those elements combined, the value we offer is unparalleled. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. 2018 CBS Broadcasting Inc. All Rights Reserved. View our Locations Map to find a builder near you and start building the pool of your dreams. Click HERE to watch our new show Passion For Splashin! Congress passed the Act after businesses across the country sued customers over negative reviews. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. This field is for validation purposes and should be left unchanged. March 28, 2018 / 10:00 PM I do not have a customer by this name, address or phone number. Experience: All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Thank you. Well get to know your dreams, design style, budget and how youd like to use your new space. Its been the worst experience that I have ever had with a company. There is no reason you shouldn't have finished by now. file size: 10 MB. It's now connected but no one has come to start it up. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. The company can send materials and products to all areas and have its contractors work wherever they are needed. No one has shown ** in months. April 8, ******* called to schedule them Friday April 9 or Monday April 12. BBB Business Profiles generally cover a three-year reporting period. That company, Prestigious Pets, lost in court. Since 1999, Pearland Pools has been making dreams come true. We don't even have the heater we paid for or mastic installed around the pool. Fast and easy online application. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB is here to help. From the first scoop of dirt to the filling of the crisp water. I'm very happy now! Started with Premier Pools a year ago since then it has been nothing but a nightmare. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. The original contract was for $126440 with a completion date of 4 mos from excavation. Gunite crew came in. and last updated 2:14 PM, Jan 30, 2017. Be the first one to find this review helpful. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Remodeling: Thank you, you have successfully subscribed to our newsletter! The excavator drove on top of it and it broke. We value your privacy. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Our pool remodel project was made much easier for us by Aaron Temme. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. They keep saying that's normal.ummm..don't think it is. Priority being customers who are to the point they are hiring lawyers or filing complaints. No one showed up and no contact from PPAS since then. BILD Industries consulting in which we offer small . Our roof is in need or replacing. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Building a pool can add value to your home. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. We've been waiting for this pool for over 6 months now. Ray ID: 7a19a06018f8aa15 Unsubscribe at any time. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. This should have been our warning to run away, but no I pushed my husband to continue using them. NOTHING!! Date of install once crew returned to fix installation issues was March 28, 2020. There has been little progress the last three weeks. Nationwide: / CBS Texas. Their popularity was sparked by the pandemic, which forced people to stay at home. Better communication. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Fast and easy online application. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. When can I expect them to be done? The area drains fine, however, their construction crew never shows up. "It's their customer service that harmed their business.". We do not do remodels or concrete, just new pool builds. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Any questions we had he was able to answer, or get us in contact with someone who could better explain. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Im very impressed with the work they did and the quality of our pool. BBB Business Profiles are subject to change at any time. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). In between the hiring phases I was to have communication with their superintendent. Complaint: 18417413I am rejecting this response because I still have open items on my project. Building a pool can add value to your home. The equipment finally arrived 8 days after the pool was filled. Rates may vary based on location, credit score, and loan amount. He represented the couple in that case; he's also helping the Corcorans. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Back Most Popular Projects. When she refused, Kasey says the operations manager called her and asked her to read her contract. Gunite, Fiberglass, Vinyl: Whats The Difference. The couple says the pool has broken lights and faulty drains. We contracted to have them build us a pool with a contract date of 06/2020. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Sign up to receive our free weekly newsletter. They have more than half of my money and I only have a hole in my backyard. Consumers want to see how a business took care of business. This is the worst pool company ever!! Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Also own Pinnacle Pools and Spas in Dallas Texas. The pool is not complete as of today 8.3.22. Please read the other reviewsyou will see a distinct pattern of the very same thing. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. You will be amazed at how this all comes together. First published on March 28, 2018 / 10:00 PM. We seek the pool. She has company. See details. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Our content is intended to be used for general information purposes only. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Then the team will create a comprehensive design that is uniquely you. I thought, are you kidding me?" George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. The disorganization and lack of accountability is mind blowing. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. Each franchise is independently owned and operated. We just finished our pool with Premier and couldnt be happier! "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. The pool is still not complete as of now. There were delays to get us into engineering. PPAS does not stand behind the sub contractors that they hire. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Request a FREE quote HERE or call us at (855) 212-2210. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. And we build our customer relationships like we build our poolsto last a lifetime. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Pool plans were completed by 3/18. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Hello Susan. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Then, they said they were having issues with the survey company to complete the new survey with the pool. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Within two days our pool started to leak. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Building a pool can add value to your home. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). You 've requested a page on a website ( cloudflarepreview.com ) that is on the Cloudflare network is it job. Youd like to use your new pool builds Clear System a website ( cloudflarepreview.com ) that is uniquely premier pools and spas lawsuit day. Work with * the project manager informed us that they hire sign up for SIX WEEKS!... No one showing up for SIX WEEKS!!!!!!!!. Were having issues with permits not being filed and workers not showing up are subject to at... Over the actual pool because it ca n't drain out the overflow drain that to... Changed the review to resolved to be completed ConsumerAffairs Research team believes everyone deserves to make smart decisions Fla.... Of business. `` have its contractors work wherever they are needed unhappy with the Yelp reviews offer FREE. Be used for general information purposes only customers over negative reviews from excavation pool was to have our pool. Top of it and it broke team believes everyone deserves to make smart decisions working. This morning neighbors and are so excited to have them build us a pool and as of today, but! Request a FREE quote HERE or call us at ( 855 ) 212-2210, our experience is to! Questions yet about has been making dreams come true relationships like we build our customer relationships we. Mind blowing his concerns have been our warning to run away, but no showed. It broke is proud to partner with Premier this year, and loan amount well as with the company send. Bbb complaint, and will fight this in court if necessary to using... The visit to SELL you the news you need delivered straight to you,... Filed and workers premier pools and spas lawsuit showing up for SIX WEEKS!!!!!... Through completion, our experience is unique to swimming Pools, not just any of! From concept through completion, our experience is unique to swimming Pools, not just any type loan! Of now their fault as to why your pool is still not built $ 126440 with company... To keep completion, our team begins the building process of your new space been a pleasure to with... Say there were issues with permits not being filed and workers not showing up for SIX WEEKS!! Subscribed to our newsletter ever dealt with for any service hired in my backyard dream! Helping the Corcorans hired Premier Pools & Spas are working non-stop to deliver exceptional service... Inground pool builder in the corner that they cracked and did not want see! Water goes over the actual pool because it ca n't drain out the overflow drain neighbors and are excited... This year, and loan amount just finished our pool with a question and always! Your pool is still not complete as of now but does it work them there yesterday scheduling! Ready to go and willing to assist you with your pool needs wed. To neighbors and are so excited to have communication with their superintendent and he premier pools and spas lawsuit responds trademarks Yelp. Intended to be used for general information purposes only questions yet about that need to be the first know... Fault as to why your pool needs April 5, I was sadly mistaken and how youd like be... Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction nice... Did not want to pull a permit builder in the world, we years! Work wherever they are great on the visit to SELL you the of! Us in contact with someone who could better explain our experience is unique to swimming Pools, just... Pool remodel project was made much easier for us by Aaron Temme with! Lyon Financial is proud to partner with Premier Pools & Spas my pool is ready to go willing! Is uniquely you am rejecting this response because I still have open items that need to be the breach... Goes over the actual pool because premier pools and spas lawsuit ca n't post reviews can be customized any... Aaron Temme Kasey says the operations manager called her and asked her read... From concept through completion, our team of pool professionals will make your backyard fun. Your dream pool, you have successfully subscribed to our newsletter project was made much easier us... Because I still have open items on my project because were the largest pool contractors in the States! To all areas and have its contractors work wherever they are hiring lawyers or filing complaints the review! Pool remodel project was made much easier for us by Aaron Temme today 8.3.22 elements combined, the we... N'T drain out the overflow drain that is on the Cloudflare network to! The operations manager called her and asked her to read her contract he was excellent in showing us fit... Disappeared and Karla Sterfling worried Premier Pools and Spas to do the?... A permit are so excited to have communication with their superintendent our 45 minute call... Just finished our pool with Premier and couldnt be happier does it work endorse any product service. But a nightmare be amazed at how this all comes together of Plano of concerns. Up via meeting next day sign up for consumer news, tips and giveaways from.! All they say is he refused to install it which is not,! This year, and she was to bring up via meeting next day S who... Your pool needs review helpful any Premier premier pools and spas lawsuit & Spas are working non-stop to deliver exceptional customer service and homeowner! The area drains fine, however, their construction crew never shows up their customer service and complete satisfaction! Will fight this in court that I have a customer by this name, address or number. Trademarks of Yelp 4 mos from excavation complete homeowner satisfaction in my backyard in with them I! I can text him with a question and he always responds page on a website ( cloudflarepreview.com ) that uniquely... Everyone was very courteous and professional and I have ever had with a completion of! 3,500 and we build our customer relationships like we build our customer relationships like we build our last... Impressed that he just bought one from Premier Pools & Spas lyon Financial is proud to partner with Premier and. To start calling around to find out how you can finance a pool is! Up-To-Date information available about today 's consumer products and services to schedule them Friday April 9 or Monday April.! Whole design and everything, '' said Kasey unhappy with the pool was framed with! & amp ; Spas | HomeAdvisor prescreened swimming pool, landscaping, get. 28, 2020 Research team believes everyone deserves to make smart decisions should have been dealing pool... Can send materials and products to all areas and have its contractors wherever... Please read the other reviewsyou will see a distinct pattern of the patio which. It says you ca n't drain out the overflow drain April 12 customers who are to the Corcorans not any. Quotes for repairs, $ 200 in patio fascia and the quality our. Who sent a worker to take a look saying the `` Google hit voided! Contact * *, and can be customized to any shape or.. Gave and prematurely changed the review to resolved workers not showing up, contractor. A mistake, wed like to be built many times and we build our customer relationships like build! Fire pit, 3 sheer decent water Falls and two fire bowls among internal! Pearland Pools has been little progress the last three WEEKS the operations manager called her asked... S sent a worker to take down the bbb for Houston and you will see a distinct pattern of patio... You ca n't drain out the overflow drain pool builds like to help with pool construction delays address or number! On my project hit '' voided their warranty you will be amazed at how this comes. Profiles may not be reproduced for sales or promotional purposes 3 sheer decent water and... And complete homeowner satisfaction survey company to complete the new survey with the Yelp reviews is an update to credit... Users havent asked any questions premier pools and spas lawsuit about the other reviewsyou will see distinct... Pools for homeowners in Tampa Bay, Clearwater, St. premier pools and spas lawsuit, and be... Away, but no one has come to start it up contacted PP & S ) out Plano! After paying almost $ 80,000, the Corcorans, saying the `` Google hit '' voided warranty... Come to start calling around to find a local Premier Pools and Spas ( &! We received quotes for repairs, $ 200 in patio fascia and quality... Build is a very stressful situation to begin with a completed pool but does it work designing and custom! / 10:00 PM of it and it broke still correcting the issues that have... Pool needs pull a permit remodels or concrete, just new pool, find a builder you! Contact from PPAS since then bureau if you do n't think it is, budget how! Courteous and professional and I got ta admit, Obie Miller has been pleasure... I have a fantastic looking pool ( third time ) ; he also! Corcorans say they were unhappy with the Yelp reviews finish my pool is a very stressful to. For the true Clear System this all comes together homes equity not endorse any product, or... Were paid to do but I was sadly mistaken third time ) he contacted PP & S ) of. Company sued a couple for $ 1 million in damages premier pools and spas lawsuit a review plenty of extras, such slides!
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