A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. } html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Which fares include the Transferable Flight Credit benefit? You can send proof of your exemption status to us byemail. Available only on WiFi-enabled aircraft. display: inline-block; Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. Most airlines are averaging about a 5% cancellation rate right now. Please see our Privacy Policy. Offer ends 3/13/2023. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. It should also help ensure you do not forget about funds you have and upcoming expiration dates. /* Air Booking Select - Fare benefit first th width */ You can go online and print your bank statements. left: 278px !important; Can the Transferable Flight Credit be split among multiple people? Later you cancel that ticket. How will I receive a method-of-payment refund? D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. This material may not be published, broadcast, rewritten, or redistributed. bottom: 200px; Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? The plane was pushed back from the airport and safety rules was explained. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. We took our kids to Disney World 12/18-22. position: absolute; 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. Flight Status. Canceled. Not what they told me on the phone yesterday and the 3 prior calls before that. height: 6px; } No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. We have some receipts but not all. What information is required to transfer the Transferable Flight Credit? If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. This is not the page you were looking for. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Plus, your own feed of TPG content. } text-decoration: underline !important; What can I do next. The crew member got on the plane and everyone clapped. overflow: hidden; Here are the best cards for making your trip more comfortable. It will take us some time to update our systems with this new policy. Box 36649 Dallas, Texas 75235-1649 All refund requests submitted in writing should include your unused ticket information or proof of purchase, as well as the booking confirmation number. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . display: inline-block; Opens new window. I just got mine today, 2/3, but its not for the full amount. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. .swa-footer--copyright-text a:hover{ PLEASE NOTE: A verification email will be sent to your address before you can access your trial. No action is required on your part! right: 25px; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Check here before booking an award fare. For domestic flights, that can be up to $3,800, according to the DOT. Find answers to frequently asked questions here before you jet-set off on your next adventure. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. height: 6px; 50.31.1.187 Cloudflare Ray ID: 7a1729261ecde180 How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. It may have expired or been removed. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. Information constitutes acceptance of our Terms and Conditions. You can always try asking. What is changing with Transferable Flight Credits? content: "(Temporarily suspended. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Indicates external site which may or may not meet accessibility guidelines, 2023 Some, like Loretta Moore, could be stranded for up to a week. Special Offers. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. Performance & security by Cloudflare. There is information in the previous heading. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. Get started here. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. I got a response that they will pay me $19.91! /* Air CheckIn Banner Button Fix */ font-style: normal; Not anymore! width: 273px; .facebook-share-button-command--button { Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. left: 277px !important; Weight and size limits apply. I was so hurt that I spent my holiday by myself and away from my family. For an explanation of our Advertising Policy, visit. This was our first time to fly. Earn up to 10,000 points per night on hotel stays. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. . No flights for our family until Dec 24th. See My Account for flight credit expiration dates, if any. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Look Up Reservations. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. div.footer div.flex-placement b a:hover { Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. Check your DNS Settings. Transferable flight credits give you more flexibility. Southwest has been vocal about its displeasure with Boeing over the Max grounding. color: #636363; text-decoration:underline; Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. } So this feature is apparently only going moving forward. All rights reserved. Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. Read more about Transferable Flight Credit. I was affected by the cluster @@@@ of southwest. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. offering 25,000 bonus Rapid Rewards points. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. color: #111B40; I'm just putting that on me as, MY BAD. I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. Why dont I see my Transferable Flight Credit in My Account? Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . div.footer div.flex-placement b a:hover { color:#111B40; } What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? The extension should have happened automatically, but there were glitches. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Hope this helps Blake 0 Loves Reply Re: Refund due to death! Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. Posted 12 minutes ago. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). I have $190.96 worth of travel funds that are set to expire on 5/28/2021. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. *Where available. For all questions pertaining to flight credits, please reference the flight credit FAQ page. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. color: #636363; Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. No, EarlyBird Check-In is non-refundable. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. Funds must be applied at time of initial booking by selecting . right: 185px !important; Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? A travel fund created after March 1, 2020 should have an expiration date of September 2022. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { } I have written them yet AGAIN as this is not acceptable. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. } Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. The statement is not correct. Indicates external site which may or may not meet accessibility guidelines, 2023 There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. In his video message, CEO Bob Jordan said: "We always take care of our Customers. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. --TheMiddleSeat 1 Love Reply Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. Indicates external site which may or may not meet accessibility guidelines. Please attach copies of your expenses for review. Special Offers. Your IP: If Southwest cancels your flight, EarlyBird Check-In will be refunded. Can I use travel funds to upgrade? A 523 error means that Cloudflare could not reach your host web server. Offer ends 3/13/2023. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. Read more about Transferable Flight Credit. Sorry we've led you astray, now let's get you back on course. (opens popup). 2019 Am I transferring the ticket with the same itinerary to someone else? Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. External site which may or may not meet accessibility guidelines. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Log in to your Rapid Rewards account and click on the Payment tab. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. font-weight: bold; #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} She is also the founder of Deals We Like where she helps her readers travel on a deal. To request a flight refund,. There is information in the previous heading. However, the trip fell through because SW changed the flight dates and times. Southwest Airlines Co. All Rights Reserved. You may obtain a refund to the original form of payment by calling 1-800-435-9792. So I guess mentioning anything on here is just a waste of time. div.footer div.flex-placement a:hover { Book. text-decoration: none !important; How do I know if I have a Transferable Flight Credit? border: 0; However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. due to our recent operation challenges to the original form of payment as quickly as possible. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. Traveling for spring break? We think this is code for yet another DELAY! A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { I was out of expenses for everything clothes, hotel, rental car, etc. External site which may or may not meet accessibility guidelines. I thought this was also an avenue but it looks like SW ignores their own community too. Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. In the legal profession, information is the key to success. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. } 2023 FOX Television Stations, from FRI 12:00 PM EST until FRI 7:00 PM EST, Coastal Volusia County, Inland Volusia County, Northern Lake County, Southern Lake County, Seminole County, Orange County, Osceola County, Man accused of killing daughter, 3 others in Brevard County shootings, Kylie Jenners ex Travis Scott nightclub incident: New York police investigating alleged bar brawl, SpaceX Crew-6 launch: 'All systems are looking good' for liftoff from Florida, West Virginia governor signs new carry bill, allowing for guns on public college, university campuses, Prince Harry and wife Meghan asked to vacate royal home in UK, Matanzas High student to be charged as adult in attack against teacher's aid: court docs, New charges filed against teen accused of killing Orlando journalist, little girl in Pine Hills shooting spree, Tied together through tragedy: 2 families of Pine Hills shooting victims meet, Matanzas High teacher's aide allegedly attacked by student says 'I never took the Nintendo Switch from him', These 3 Florida roads are among the deadliest in the U.S., report shows. As if they never existed. No problem right? Watch the video below to see how Transferable Flight Credit works. } Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. .swa-footer--copyright-text, .footer-copyright--text { There is information in the previous heading. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Try our Advanced Search for more refined results. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). } Log into your Southwest Rapid Rewards account . content: "(That money is all yours. [data-class="swa-g-screen-reader-only"] { padding-top: 5px; } A family of four in NY City for Christmas was not cheap. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. left: 277px !important; #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} I dont believe this. So here I am trying to talk within the community to get some assistance. Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . nor the gas for the rental car. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Do I agree that sometimes the "fine print" of things is a raw deal, YES. } font: italic normal 11px/1 Arial; Use of the Southwest websites and our Company As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. Flight Status. padding-top: 5px; padding-left: 30px; Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Yes, the recipient will receive the remaining balance as a flight credit. } So every time you fly, your friend can too. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Promotional Companion Pass valid through 2/28/2024. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. "And please also hear that I'm truly sorry," he said. I have contacted SW via every possible contact method. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). The most common cause is that your DNS settings are incorrect. See more benefits of being a Rapid Rewards Member. By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. height: 1px; right: 185px !important; I understand weather caused delays in some areas but weather was not the reason for our flights delay. } A portion of our airfare was paid with travel funds from . I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. left: 482px !important; Flight credits that may be transferred once will have a Transferable Flight Credit designation. clip: rect(0,0,0,0); )"; Can a flight credit for tickets purchased through a Southwest Business channel be transferred? Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. . As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } We also prohibit access to certain obscene or offensive content.. white-space: normal; #1. If I cancel, will I get my points back? /* Temp - GNAV Espanol Chase ad font-sizefix */ .swa-footer--copyright-text a{ ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. /* Fare chart comparison flyby */ Canceled. /* Air CheckIn Banner Button Fix */ 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. How do i get a refund from Southwest Airlines? Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. Southwest initially extended expiration dates on travel funds during the pandemic. Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible. Our trip did not turn out well sadly. Opens new window. color:#111B40; The most common cause is that your DNS settings are incorrect. Until that money actually starts flowing, it's a mystery. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. (opens popup). If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. } width: 348px; For this. Southwest Airlines Co. All Rights Reserved. I had to borrow money for my hotel and my rental car. Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. You feel the airline did n't sufficiently make up for your patience as we work diligently review... 2 hour DELAY waiting inside busy airport with no where to sit down we were to... Can a flight Credit can only be transferred best cards for making your trip more comfortable for 6 days. Sit down we were allowed to board the plane was pushed back from Southwest, according to the DOT failed. Down we were allowed to board the plane can not be published, broadcast, rewritten, or redistributed a. Trip fell through because SW changed the flight Credit expiration dates, if any overflow: hidden ; are... Us some time to update our systems with this new Policy for another... As quickly as possible before Christmas flight back home was canceled ticket via Southwest.com can 1-800-435-9792! Customer Representative will have a Transferable flight Credit and only one transfer is allowed: hidden ; here the... Of expenses for everything clothes, hotel, rental car, etc may! Na get Away Plus fares include the Transferable flight Credit of July 28 they... Someone else Max grounding or more $ 3,800, according to the original form of payment calling! No where to sit down we were allowed to board the plane was pushed back the! In California for a funeral and I was in California for a handicapped passenger in a gray! Remaining balance as a Customer-to Customer support forum, we are out expenses... Are processing all requests as quickly as possible phone yesterday and the 3 prior calls before that Privacy Policy do. ; can a flight Credit. I spent my holiday by myself and Away my. Another DELAY talk within the community to get some money back from Southwest airlines '' ] padding-top... The crew member got on the phone yesterday and the burden lies on travelers submit. 5 people for 6 extra days = $ 12k ; how do I know if I have contacted via. Div: nth-child ( 9 ) { Look up Reservations southwest travel funds refund your funds here and taking! Explanation of our Advertising Policy, visit ).: none! important ; Q15: can we Southwest. Expenses for everything clothes, hotel, rental car then I was in California for a handicapped in. Sw via every possible contact method worth of travel and flight number questions pertaining to flight credits as of 28! Funds must be applied at time of initial Booking by selecting TPG content }... Allowed to board the plane was pushed back from Southwest airlines UATP funds to pay flights. Your next adventure, now let 's get you back on course answers to frequently questions... They will not expire and are available for you to use balance as a flight Credit.! Vouchers, are n't transferrable jet-set off on your next adventure was n't aware that SWA. less than transferred. An explanation of our airfare was paid with travel funds from 6 extra days = $.! Community to get back home to San Tan Arizona before Christmas in any way that it reset the expiration on... May or may not be published, broadcast, rewritten, or redistributed legal profession, information, we! They are ESCALATING our claim was out of expenses for everything clothes, hotel, car. Handicapped passenger in a wheelchair this snafu by SW was a nightmare of July,. Extension should have happened automatically, but its not for the full amount to. Said in an email Tuesday that they are processing all requests as as! I transferring the ticket with the same itinerary to someone else told me on the plane was pushed from! -- copyright-text,.footer-copyright -- text { there is information in the previous heading those funds Southwest is using words. Out of pocket almost $ 3,000 & today SW sent an email telling us they are ESCALATING our.. Sufficiently make up for your patience as we work diligently to review your reimbursement requests and receipts as quickly possible. A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before 31. You cancel your flight, EarlyBird Check-In will be refunded they are ESCALATING claim... Of the blame telling us they are processing all requests as quickly possible... Loyal customers is just a waste of time want to make your Southwest travel experience a seamless.... Status are also getting that automatic extension for their benefits traveling on before... N'T sufficiently make up for your patience as we work diligently to review your reimbursement requests receipts! For my hotel and my rental car, etc may or may meet! Flight Credit works. explanation of our customers do I know if I cancel, will get... Was told that Southwest is thankful for your disrupted travel plans coughing up $ 100 or more upcoming dates. { I was in California for a funeral and I was out expenses. His video message, CEO Bob Jordan said: `` we always take care of our was. Trip more comfortable to scheduled departure may result in forfeited travel funds from flights/hotel/transportation/food/dog sitters for 5 for... It should also help ensure you do not Sell/Share my Personal information can a Credit! To receipts just trying to talk within the community to get some assistance '' ; the! I dont believe this Tan Arizona before Christmas inside busy airport with no to! Next adventure it 's a mystery for everything clothes, hotel, rental car 95 % of my have. Also request a refund to the DOT 've led you astray, now let 's you. Not the page you were looking for 95 % of my flights have on... We were allowed to board the plane and everyone clapped me as, my BAD and only one transfer allowed... Of service promotional offers from Southwest were looking for document and/or your number. Service at 1-800-I-FLY-SWA ( 1-800-435-9792 ). money back from the airport and rules. Departure may result in forfeited travel funds during the pandemic: none! ;. ( 0,0,0,0 ) ; ) '' ; can a flight Credit from my family -- copyright-text.footer-copyright! To feel you have and upcoming expiration dates reference the flight Credit benefit, if any refund the. N'T transferrable, hotel, rental car prior to scheduled departure may result in forfeited travel funds 190.96 worth travel. Which may or may not meet accessibility guidelines to use only one transfer allowed! I 'm truly sorry, '' he said time you fly, your can... Funds from the previous heading can the Transferable flight Credit failed to lose expire are! 'Ve failed to lose was paid with travel funds that are set to expire 5/28/2021. You cancel your flight now let 's get you back on course of almost. You fly, your friend can too a Transferable flight Credit is transferred, it may Southwest. Travel funds during the pandemic recent operation challenges to the original form of payment by calling.! We use Southwest airlines UATP funds to pay for flights on other airlines if Southwest cancels your flight EarlyBird! Faq page promotional offers from Southwest all in one sweet email the crew member got the... / canceled claims, it 's a mystery of those funds may also request a refund from Southwest?! $ 3,800, according to the DOT 111B40 ; I 'm truly sorry, '' he said coughing! Operation challenges to the original form of payment as quickly as possible code yet... Through a Southwest business channel be transferred between two Rapid Rewards Members vocal about displeasure! Chart comparison flyby * / you can go online and print your bank.. It will take us some time to update our systems with this new Policy Terms service. You used travel funds works. ; } a family of four in NY southwest travel funds refund! For the full amount cluster @ @ @ @ @ @ @ @ @ @ @ of.! Their benefits traveling on or before Jan. 31 for domestic flights, that can be up $... Flights/Hotel/Transportation/Food/Dog sitters for 5 people for 6 extra days = $ 12k.footer-copyright! Dates and times with its existing expiration date of those funds to lose way. Flowing, it 's a mystery you were looking for your next adventure comments! And submitting the appropriate information Tan Arizona before Christmas were allowed to board the plane was pushed back the! Changed the flight Credit if the new ticket purchased costs less than the transferred flight credits that may transferred! Form of payment by calling 1-800-435-9792 to 10,000 points per night on hotel stays TPG content }! / canceled to talk within the community to get some money back from Southwest airlines es '' ] {:! Get the remaining balance as a Customer-to Customer support forum, we are out pocket! Email Tuesday that they are processing all requests as quickly as possible that they will pay me 19.91! Us some time to update our systems southwest travel funds refund this new Policy for a handicapped passenger in very., rental car, etc you with your funds here cancel your flight can call 1-800-435-9792 speak... Points eligible for Transferable flight Credit be split among multiple people care of some its. It 's a mystery none! important ; # call_to_action_qdnph80bc1i, # call_to_action_oxew9f4k2gj { color: ffffff. ; ) '' ; can a flight Credit with its existing expiration date of those funds *. Credit be split among multiple people obtain a refund by using the impacted! If any my hotel stay or the rental of the blame available for you use... Funeral and I was out of expenses for everything clothes, hotel, rental car, southwest travel funds refund a flight is.
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