I have never done business with them--all my other reviews are 5 stars, but no results! They rectified the situation. To get to this page, just copy and paste this link into your web browser's URL. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. For the price they charged I didn't receive any normal feedback. This is a multi-location business. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Need to file a complaint? I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Our company began with Thumbtack just about when they started. Well start sending you the news you need delivered straight to you. Thumbtack does nothing to help the situations at all. Here are some pricing averages for common services in the Oklahoma City area. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. You can't reply to the automated emails, they get bounced back. Have an amazing day! We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. See their reviews & get quotes today. Also de-activating the account is a nightmare. All Thumbtack contractors are put through a thorough screening process that includes background checks. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. They said I had REMOTE work turned on. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. Effective Jan. 2023. Why are you charging vendors so much when quality of leads haven't improved? I am spending more money on fake leads or leads that are not related to my location. who is profiting from this ? Paying for each quote encourages better quality quotes and creates a much better experience for customers. So I naturally tried keeping my calm and reaching out to Thumbtack. I hope the day comes when your business shuts down and you're left homeless. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Do not use as a contractor or consumer. How much are you willing to invest in yourself? FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. I have bid over 19 jobs and paid for the leads without any one contacting me back. Think about it. Please reach out to us via a Private Message on Facebook so we can see how we can help. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. International Association of Better Business Bureaus. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. However, most service providers say it is simply not worth the cost per successful quote. Our team will follow up with you within 2-3 business days to help. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Stay away, unless you are a handyman or clean houses. Do not invest your money here, it just doesn't work. DO NOT USE, YOU WILL REGRET EVERYTHING!!! Although there are many negative reviews from service providers there are also some positive ones. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. The main way to find a professional using Thumbtack is by searching for the type of service you want. Tell us about your experience in our Clark.com Community! In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. It's not worth it. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. Now I'm the one who doesn't want to go back. We know how frustrating it can be when the customer goes in another direction. Is There a Better Way to Avoid Thumbtack Complaints? In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Service 202 Value 193 Shipping 62 They keep asking for more thorough profiles, when mine are extremely thorough. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Thumbtack is the worst advertising vehicle I have ever used. Unsubscribe at any time. Thumbtack then gives you a list of professionals in your area with that skill set. Thumbtack - Company itself. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. You never know who you're doing business with. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. I think they do this to sell your contact information. Thumbtack - they refused to help and protect me. I never get qualified leads! In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. I don't think she understood how much time and money I spent to do her a favor. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. Thumbtack says it wont share your email address with the pros themselves. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Thumbtack is a technology leader building the modern home management platform.. I would suggest using Home Advisor, Angie's List or even Yelp. They will take your email information and phone number information and never reply. You have to pay for leads, even if you don't get the job. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Worst customer support ever We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. We're sorry you're still receiving these emails. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. I recommend creating an account first since its easy and free. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. I learned an expensive lesson and will never use Thumbtack again! Id be happy to answer your questions. To get to this page, just copy and paste this link into your web browser's URL. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Hi David, thanks for your feedback. Moment of Truth LLC. Not all reviews are verified since they can be posted from sources outside of Thumbtack. There is no chat function on their website, or way to contact them without logging in. Well guide you through the process. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. Hired on Thumbtack. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. While it varies from one business to the next. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. The worst platform ever! I was very excited to immediately start getting leads for my new business. Your party planning business sounds like it will be a blast. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. 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