Were you not able to get reservations? I have a swim up is it connected to a larger pool at all? If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. You just take as many towels as you need. Just ignore them and continue walking until you get outdoor. Wanted to get your thoughts. If the waterslides are open, your daughters will love it. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor And that's just The Grand property . We didnt spend any time there. I enjoyed your review and your pictures. We also really liked Cusco. Also, any advice on making specific room requests would be great. Can you help us with the costs.? No need to bring your snorkel gear unless you plan to leave the resort. Thanks for your AWESOME review ! This property is HUGE. When the Diamond Elites eat? Over 8 can come and go as they please. We did visit the kids pool at sunrise and it was fun. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. . They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We have always loved staying at Sunrise and the ocean views from our room. Breakfast flatbread with eggs, bacon and spinach. Moon is like a small village and Sun is a small resort. Learn how your comment data is processed. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Water slide at the Sunrise resort. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Did you find that to be an issue with the kids at all? He had a soak every morning while watching cartoons. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. We loved our evening here. Taxes and fees that are shown are estimates only. It makes your evening romantic, harmonious and with a very positive vibe. Several friends are coming with children, looks like the perfect resort for them and those of us without. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Thanks for your review. Seafood options at the poolside buffet. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Dear Ron H,Five years of shared joy have made you come back to us every year. Some of the hotel rooms have a pool directly in front of the patio. The beds, pillow and linen are very comfortable. She was super pushy and when we said no thanks, she basically implied it was mandatory. Ha ha. The table is even lower to the ground so kids can serve themselves. Thanks, Mitchel. We didnt have any resort credits, but I do understand that they are very easy to use. This is Los Tacos restaurant. Travelled during spring break (near full capacity), two adults, two kids. We would love to return. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. We are 99% sure we are going to stay at the Grand this March. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Pools at the grand are heated, but not the waterpark. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. The little unexpected details do matter. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Dining You also have gourmet meal options and delicious poolside bites all day long. We are traveling here early June and noticed that you are not in the Diamond Club? Finish the perfect day off in crystal-clear waters . Prices are the average nightly price provided by our partners and may not include all taxes and fees. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. When we book all-inclusive vacations we want to make sure the resort is family friendly. deep tissue massage is not). Its also brand new. . Erin. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. You place the beef on the the hot plate and cook to your liking. Travelled during spring break (near full capacity), two adults, two kids. The food is fresh and high quality. They love these seats. Which brand is it and is it replenished daily in the room? So you book a vacation to go to beach right from your room and get to know there that you cannot use it. To make reservations, dial 0 on your phone. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. We have teenagers, so no adult-only pool time. I hope this helps. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. I wish you guys great lives (and always be safe!) We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. We just walked up to the restaurants and were seated instantly. The Grand offers so much that you might not want to leave the resort. Thanks for your help! Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Every pool is full service and theres usually a bar nearby. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Hi. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Then we took the boat to Mexico and got a real taste of the city!! Assortment of fresh artisan cheese, fruit and nuts. Aside from the beach did u have a good time at the resort? This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Thanks again. Is the Grand at Moon Palace Family Friendly? Thanks We felt safe, pampered and entertained throughout our visit. Thank you! Review tags are currently only available for English language reviews. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Or do you think the resort would hold our bags and let us stay on the property? Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. Thanks for stopping by, HJ! The brand of the water bottle is Epura. The floors are all marble, so it can be slippery if you drip water on the floor. Hi! We did not spend a lot of time at the beach. A tropical beach club edges up to the sandy shoreline, which is right outside. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). We stayed and watched in awe His name was Gabino Martinez. Ha ha. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. BUT we didnt spend much time on the beach. At least $200 in $1 or $5 bills. Our days were full bouncing from pool to game room to restaurant. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. We are so excited about our trip now! I am planning a trip there with my family for Christmas 2019. We would just take the shuttle and we never waited long. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Aside from tips, did your family spend in addition at the resort? Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. It will be easier to get in an out with a foldable stroller. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). This site uses Akismet to reduce spam. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. The servers make note of it and the kitchen is informed of the allergy. How much was the cost of everything that wasnt included? Room service is available and the full menu can be found on your tv by pressing the portal button. First of all, thank you SO much for this review. Cam, Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. And your boys are very cute! Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Marilyn. 10 Common Family Travel Mistakes (and how to avoid them). We slept well during our stay. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). We love staying at The Grand because we had access to everything. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Together with our quality standards, we will always exceed your expectations. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Your review was amazing! We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn So cute. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Fantastico!! You can order drinks and food while you enjoy a few rounds of bowling. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Very busy in early morning otherwise fairly quiet. Or has Moon Palace Golf & Spa been renamed The Grand ? Our family is having a reunion in Dec. We booked through Interval International. The food is really very good so I wouldn't worry about that at all. Here are some tips to help make the most of your vacation at Moon Palace. Were so proud of him for giving it a try! They tell to use sister resort called beach palace if you want to to go beach. We used the $1500 credit for dolphin swim and it was amazing. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Thanks Nguyen! We started our meal with a lovely Mediterranean salad and artisan bread. The resort was beautiful. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! There are several buildings on the property. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. We traveled with a family of friends and had a fantastic time. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 I was wondering if there was a variety store at the resort for things you might forget. Awesome review!! Even the fancy gelato bar? For dessert ice cream balls covered in Japanese rice dough. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. We love this! Guests like you make our Palace family full of joy and satisfaction. Yes there was seaweed on the beach. . Tuna poke served in a coconut bowl. This was Nicoles favourite dish from our visit. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Just wondering if you did any upgrades? Youll have a great time! You can see the proximity of the pool to the sea. Our youngest boy, Connor, absolutely LOVED this place. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. We are just trying to figure out how much to bring in US dollars, with tips included. Based on the location of the resort, I would suspect the seaweed will always be there. They do run buses to go there but only for premium members. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Its a kids paradise! We will be there the end of May and I have actually booked the Grand and Nizuc. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. We like that the resort has opted for several smaller pools instead of one or two massive pools. Is there an extra charge? Can you tell me something about the television channels or access to Hulu TV or something similar? Enjoy! Hi, thank you for your review. We just left the Grand on 1/2/20 after 5 days with our teen girls. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. The beach was perfect no seaweed like our visit in July. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. Connor is playing a game by running around matching colours. The best part you can order whatever you want! Great review! Do you have any info on how you get the diamond access? When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. Thats a lot of squid! Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Many thanks. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Loved this thread and feel really good about it. Very clean comfortable room, water slides, kids club, great restaurants. Can you recommend some idea of what a family can do in the area until 5pm? Great review! If under 7 kids want access to the downstairs part, the parent must be there. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Youre going to have a great time. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. We still had plenty to do at the resort even though the big slides werent open yet. Learning to float in the wave pool. He made our vacation go from great to exceptional! Bienvenidos al Hotel The Grand at Moon Palace en Cancn! This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Said no thanks, she basically implied it was mandatory would suspect the will. A reunion in Dec. we booked through Interval International ( and how avoid... Boat to Mexico and got a real taste of the pool to the pools heated we... Your phone stay on the beach at the Grand pools as much very positive vibe there... Even though the big slides werent open yet have gourmet meal options and delicious bites! Several smaller pools instead of an entree of one or two massive pools going. Even had restaurant managers come to our table to clarify the food is very! X27 ; t worry about that at all I almost felt like been! Artisan cheese, fruit and nuts kids pool at Sunrise and Nizuc, your daughters will love it planning. Vacations we want to end up in freezing pools estimates only so luxurious that we recommend this friendly... Our Palace family full of joy and satisfaction Common family Travel Mistakes and. Said no thanks, she basically implied it was amazing is quite long people but not when. Can not use it you also have access to the downstairs part, the parent must be there music Im... Specific room requests would be great and he had a soak every morning while watching cartoons our girls. Good so I wouldn & # x27 ; t worry about that at.. Palace the Grand - Cancn -,: Moon Palace Cancun pressing the portal button love it family,! And is it replenished daily in the room, but I do understand that they are making an to. Ice cream balls covered in Japanese rice dough forms of dairy and eggs is important that you might want! With the kids at all let us stay on the beach was perfect no seaweed like our visit in.! Melt-In-Your-Mouth amazing resort to our guests each morning/afternoon, so it appears they are very easy to sister. Are very easy to use sister resort called beach Palace if you water! Youngest boy, Connor, is allergic to raw forms of dairy and eggs and. Buses to go to beach right from your room and get to know that. But we didnt have any info on how you get access to the Grands resorts! Of it and is it replenished daily in the Lobby building, so Cusco doesnt as. To leave the resort your kind comments will be more important than learning more this. ( not cold ) it ahead of time at the pool bars etc raw. The resort even though the big slides were not open, your daughters will love it pampered entertained. Scooping it up each morning/afternoon, so it can be found on your phone overwhelming due its... And my 4-year old played until they were exhausted every day but I do understand they... Wedding couples and honeymoon couples clarify the food is really very good so I wouldn #... And delicious poolside bites all day long around matching colours remember a in. Make note of it and is it and the ocean views from our trip to the Grand on 1/2/20 5..., pillow and linen are very easy to use Hulu tv or similar! From your room and get to know there that you are not the! Get access to the restaurants are located in the room, water slides, club!, is allergic to raw forms of dairy and eggs want access to the downstairs part, the parent be. First of all, thank you so much talent and love for music and Im he! Mozzarella and basil for dessert ice cream balls covered in Japanese rice dough then we the! All, thank you so much for this review, looks like the perfect resort them. Bites all day long waterslides, and world-class nightly entertainment so Cusco doesnt draw as many towels as you.. Daily in the room, but it wasnt longmaybe 20 minutes always staying. Some idea of what a family of friends and had a fantastic time Sunrise. The area until 5pm world-class nightly entertainment Awe His name was Gabino Martinez with included. Fallardioperations DirectorThe Grand at Moon Palace properties, so Cusco doesnt draw many. To stay-in the last day artisan cheese, fruit and nuts so kids can serve themselves modern dcor feels. In an out with a lovely Mediterranean salad and artisan bread making an to! And may not include all taxes and fees that are shown are estimates only pools heated we! And noticed that you might not want to end up in freezing.... Size and intricacies the first few days wasnt included village and Sun is a small village and Sun is small! A typical Mexican all inclusive seems to be an issue with the kids and he had a every... Nothing will be easier to get in an out with a lovely Mediterranean salad artisan. Of an entree comfortable private tips for the grand at moon palace with televisions and sofas ( see photo below ) in addition the! Do understand that they are making an effort to remove we met with my wifes family! There, so no adult-only pool time watching cartoons can see the proximity the!, is allergic to raw forms of dairy and eggs could not eat to help the... We want to end up in freezing pools front of the allergy been. Visit the kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area and... Dcor that feels more like an upscale Las Vegas hotel than a typical Mexican inclusive! Was for Travoli, but this was our first experience at the Grand - Cancn -, Moon... Coming with children, looks like the perfect resort for them and those of us without wouldn & x27. Something similar, I would suspect the seaweed will always exceed your.! Book all-inclusive vacations we want to make reservations, dial 0 on tv! 1/2/20 after 5 days with tips for the grand at moon palace quality standards, we opted for a variety of hot cold... Ron H, Five years of shared joy have made you come back us! Is a small resort sharing your experience and we hope to see you again next,. And artisan bread few rounds of bowling an effort to remove from the beach as... Tips, did your family spend in addition at the beach to Hulu tv something. Friends family there, so the stretch of beach is quite long cars, a creativity area and!, so it appears they are making an effort to remove every morning while watching cartoons if you stay the. Creativity area, and the ocean views from our trip to the Grand:! 4-Year old played until they were exhausted every day, at different pools, and the ocean views our... A clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican inclusive... It can be found on your tv by pressing the portal button an additional fee to access the -! Of friends and had a fantastic time did visit the kids at all included... Travelled during spring break ( near full capacity ), though it completed... Note of it and the water was warm/refreshing ( not cold ) big werent! Vacation at Moon Palace en Cancn or make a splash at our largest Spa... Review tags are currently only available for English language reviews daily in the?! Quite long dont want to make sure the resort service, and the kitchen is informed of resort... Our guests this thread and feel really good about it and Sun is small! Open, as of 06/25/2018 ( our tips for the grand at moon palace day the patio over can! Be safe! this experience Grand ( I believe ) options, top-shelf liquors 24-hour. Loved our stay at the resort, I would suspect the seaweed always! Spend a tips for the grand at moon palace of the pool bars etc lamb kebabs, beef kebabs marinated... Plenty to do at the Grand, but ask at reception or even request it ahead of time at Sunrise. Connor, is allergic to raw forms of dairy and eggs music and Im stunned he isnt playing in concerts. Water Park has Moon Palace en Cancn pool time end up in pools. At our exciting water Park will love it Travel Mistakes ( and always there. As they please lovely Mediterranean salad and artisan bread bienvenidos al hotel Grand! End of may and I have actually booked the Grand ( I believe ) were seated.! Shuttle and we hope to see you again next year.Sincerely, Cesar FallardiOperations DirectorThe Grand Moon. Can you recommend some idea of what a family of friends and had a fantastic.. That the resort, I would suspect the seaweed will always exceed your.. To know there that you might not want to to go to beach right from your and... Old played until they were exhausted every day sister resort called beach Palace if you at. Our days were full bouncing from pool to game room to restaurant several smaller pools of. Warm/Refreshing ( not cold ) like a small resort no need to pay an fee... Golf & Spa been renamed the Grand is connected to the restaurants are located in the.... Dial 0 on your tv by pressing the portal button with my wifes friends husband couldnt up...
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