Buyers get . NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! This is the first time purchasing on your site. Purchase details I hope they get shut down. I want to be compensated for my item that was stolen through internet fraud. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. [protected]@mercari.com I have tracking that proves the item arrived early. Desired outcome: Hello Julie if possible can you share, the outcome of your experience. It's easy to list but very hard to get views. The seller loses both ways. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Interested in buying or selling on Mercari but afraid of getting scammed?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-3','ezslot_8',130,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-3-0'); In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. Thankless & they encourage you to literally give things away. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Ive reported it to Disney, Hulu and Netflix. Wow! Mercari itself is definitely a trustworthy e-commerce marketplace. Or did you not release funds and make her wait 4 days to get payment on said expensive item? | Read 21-40 Reviews out of 154 Nope. 12 votes, 20 comments. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). Many buyers are SCAMMING the ethical sellers who treat it like a real business. Their policy lies. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They are just into getting their share of the money from the sellers. Out of the many transactions from both, I only had these type of problems with Mercari. Received a response a day later saying they would check into it. unfortuntatly you just have to suck it up and with more ratings it will fade. I am completely committing too spearheading a class action suit. I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. Thats why I let all purchases auto-rate. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. My son does not have his item or the payment for it. MERCARI REVIEW Just go to The California. Total. deception and unfair business practices. And, the buyer's profile name is Tayluv***. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. Also, what do you consider a proper reason? My site is up with over 400. I paid $26 (w/shipping) for a puzzle of a Mustang car. Im sorry if this is the case, we are always working hard to make the platform great for everyone. I shipped a expensive item using the printed Mercari label. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. 198.71.227.44 If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. Cloudflare Ray ID: 7a198f8989c639af Seller info When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Huh? You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . The selling fee is low. Mercari needs to be fined or shut down for unfair trade practices! 03.3k views Report. 18,373 people have already reviewed Mercari U.S. . Too many times. As I said already in the post, everyone that is buying and selling stuff has to be careful. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. They would have refunded it. As of this writing, the Mercari contact number is 1-888-325-2168. I would have liked them to be fair. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? I received an unfair rating. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. It is important to know exactly what youre going to receive in your order box. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. 1. I have not done any buying or selling on the web,. Item was listed as brand: "Johny Was ". (DISC Credit Card x-5298) Thank you! By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. It is pointless for a buy buyer get rated. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Every time I try to sell the page you have reached 600. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. There are no flat listing or hidden charges after the sale has completed. That is crazy the offer only lasts 24 hours ! This is the first time Ive come across a seller who does this, I dont feel its very honest, but also know theres nothing I can do about it. My email is tulip963 Thanks for nothing. They did not want to hear that the buyer was scamming me. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. My package shows only the first shipped entry without any updates. They told me the only way to change a review is to get the buyer to change it themselves. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. #m13166668176 for $ 27.00 plus tax and shipping cost. You claim the buyer lied to me about receiving the item.. "SebeeBashful" Desired outcome: In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. The action you just performed triggered the security solution. Thats lame and it sucks you cant go back and review them again after youve given 5 stars! Its upsetting because I literally shipped their item the same day and it got to them in 2 days. I have only 10 reviews on Amazon out of 3,000 sold items. The worst. 198 reviews. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. My payment was refunded just like it supposed to be. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. I already had a mens size 9 boot and ordered these because they were a different color. I sold about 5 items in 2022 and made about $115. . For more details, visit Mercaris shipping page. I have an item I want to return for the reason it is not as described. Bought MY stolen property off of Etsy and they knowingly facilitated this. Anyone have a similar experience. so i packed it up and dropped it in a USPS box on sunday night. It's up to the seller to agree or deny the cancellation request. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. MY REVIEWS WILL NOT BE KIND. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. That goes both way. It was a fair price at $170 and some change. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. I have sold 4 items in a very short time. There's nothing you can do. I sold something to someone that asked for a cheaper price which I gave them. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. 4 days is super fast to get something! After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. 16. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. This will surely increase the credibility of your complaint. I wrote to Mercari about the shipping thing. She must be either in management or possibly even just an employee. The problem is, a confirmed delivery is considered sufficient proof an item was received. Both of these sellers have excellent ratings : /. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. I dont use it, its where they make money & theres much better discounted shipping. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. Lots of good info. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. There is no reason for a seller to sell with them. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". It's the perfect place to declutter and discover items that are uniquely you. do not sell on Mercari. Bought 2 computers. I am an online seller (just not on Mercari) and I would never treat a customer this way. Transaction goes as normal there isn't any contact from either side. It's easy to ship items. Its not like I went over the time period I had to ship. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I give this app 1 star and that is being generous. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! However, I stated in the description of them item "The bottoms are from Amazon". Shipping fees are listed on the website and vary based on the size of the item sold. Filter by rating. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. It's an unfair practice in my opinion. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. So now August 7th had an update bit there is still no estimated delivery date. I received a monitor not as described by the seller. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. 10/8/22 He even went so far as having the post office send me a tracking number which turned out to be invalid. I am not threatening, just a fact! However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. So much confidence in technology is sickening. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. People are going to prison, but I had to do most of the work myself. Its sad theres people would rip off the others. Take a look at this quick guide about selling on Mercari. I wrote to Mercari about the shipping thing. It's upsetting because I literally shipped their item the same day and it . This is the WORST customer service I have ever seen. DONT USE!!! Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! There is no buyer protection and I will not be buying anything there in the future. The buyer rated me a 4 because the item was smaller than I thought. . The action you just performed triggered the security solution. Mercari US. Tap "I've received my item" and select your Rating 3. Reddit and its partners use cookies and similar technologies to provide you with a better experience. He didnt know how to use the rating function and submitted a wrong rating. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. I want some kind of refund to replace the damage. But they blew it, what a waste. They basically sided with the seller & did not care about the client. How do? Terrible. Something is not right here! And that is why for every single email they continue to send me, they are going to pay for.???? Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Did not see the email right away. How does one contact Mercari for non receipt of the package I ordered. Not holding my breath though, lol. The second computer has never arrived. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? Can You Transfer Money From Venmo to PayPal? You cant write a review until you confirmed receipt. I have sold over 3,000 items on Amazon. 3 days is your opportunity to say something. Customer Service will review the information you provide and get back to you within 48 hours. Huge federal crime, these platforms dont care, anything to make a buck. Sellers have no protections. However, there is no guarantee that the sellers and buyers on it are also trustworthy. Dont buy from Mercari. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Privacy Policy. Short story is Mercaris customer support, especially for a buyer, has got worse over time. I paid $500 and checked out the sellers reviews before purchasing. Hey I'm Arslan, the guy behind Ecomsay. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What happened I cant say. Dates of occurrence: 4/27/2022 and 9/27/2022. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. It's obvious as you can see them on the stores shelves, & see the store background. What a well organized, completely thorough, tutorial! Seller listed a "brand new" camera. Performance & security by Cloudflare. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Text messages only. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. They did not even want to hear my side. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. If you want a luxury experience then go pay the actual price to buy it new from la mer. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Overall, its been great and the sellers have generally positive, responsive and honest. EXACTLY. Help Center is TRASH. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. I went ahead and called my credit card company and they began a dispute process. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Cookie Notice Some of my items are STILL listed. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Search reviews. They know dam$ well that youre PAYING, to sell & ship if you take those deals. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. I would have sold it locally even for higher price. They want to absolve themselves of liability and are just harvesting more info. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Its DEFINITELY NOT WORTH IT for any Decent Seller. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? rrcloset on Dec. 19,2022. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. This website is using a security service to protect itself from online attacks. They Said that because I did not contact them within 3 days after delivery that I cannot get a refund. Customer Service did nothing but give me a run around for weeks and weeks. 4. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Customer service is horrible. They see what is being messaged between buyer and seller. You should have received a refund for them misrepresenting it. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. They will be hearing from my fiance who is an attorney. I guess I am done with this site. Thats crazy! Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. I'd lose it, I would of been so mad! If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). There are two big differences with . They denied my return because I could not provide the photos within 24 hrs! Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. Been there, its why I wont list anything expensive anymore. I understand that the resolution or answer given does not favor your end for now. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. There's gotta be some way to dispute this right? Overall rating. Only after you rate they release it. We would like to show you a description here but the site won't allow us. They say it s being reviewed. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. Never used Mecari but had two fraudulent items charged to my card. For more details, check out their full list of Prohibited Conduct page. Its a great place for people who dont care. They take out the money before they rate the Seller and Mercari holds it. After 48 hrs, the system allowed me to send an email about the problem. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. It's not large or in bold text, so you can nearly miss it if you're not looking. Thanks for sharing your experience with Mercari . Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Direct deposit is free if your transfer amount is over $10. I now have to go through the process of rejected the charge on my credit card. Mercari itself is not a scam. Reach out to us. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. You claim buyer no is: It costs a lot of time and money. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. How fast die he want a reply 5 seconds. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Still not a bad return. She sent me damaged goods and Mercari protected her. I have not taken any action this just happened. So sorry, thats a substantial loss, Etsy is just as bad. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. This is ridiculous. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. I don't wanna change it now. Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. Then the seller rated me 1 star saying I need to work on friendliness is there some unwritten code to buying on mercari? Mercari itself is a legit e-commerce marketplace to buy and sell products. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. The S&P index shows Mercari in a steep downward decline. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Any issues or concerns are met with a canned response. I want some kind of refund to replace the damage. THAT is outrageous to buy something and NOT have the customer service to make it right. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. This will be my first-time. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. Describe if there are any drawbacks to your item. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. When I tried it, it was broken. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. Should have reported that to Mercari and you still can because they can see that message and will remove it. This is the last response from Mercari: The exact size, colors, prints, measurements, etc. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. That issue was settled and now I want no future dealings with Mercari. I submitted a request for a refund to Mercari support but it was denied.
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